Connection Error on Opening

6 posts, 0 answers
  1. Andrew
    Andrew avatar
    18 posts
    Member since:
    Jul 2012

    Posted 31 Jul 2012 Link to this post

    Hi,

    I have a connection error when I open Icenium and try to change the user options, I receive a notification in the top left of the screen with an open connection icon next to the Icenium logo. This occurs in Graphite, I have log files but can't upload the file type (rtf).

    Thanks
    Andy
  2. neven
    neven avatar
    17 posts
    Member since:
    Nov 2010

    Posted 01 Aug 2012 Link to this post

    Hi,

    You can send the logs to support@icenium.com. Also I would like kindly to ask you to install Fiddler (http://www.fiddler2.com/fiddler2/) and try to reproduce the problem when Fiddler is running. The send us the requests executed during your test.

    Thanks
  3. Andrew
    Andrew avatar
    18 posts
    Member since:
    Jul 2012

    Posted 01 Aug 2012 Link to this post

    Hi

    Great stuff, I have sent the files via email...both the Icenium logs and Fiddler too.

    Thanks
    Andy
  4. Yavor
    Yavor avatar
    25 posts
    Member since:
    May 2009

    Posted 01 Aug 2012 Link to this post

    Hi Andy,

    I have examined the logs and it seems you have hit an issue in the way Graphite communicates with our server. We have discovered this problem some time ago and it should be fixed in our next release, which you can expect very soon.

    I apologize for any inconveniences this might have caused you.

    Regards,
    Yavor
  5. Andrew
    Andrew avatar
    18 posts
    Member since:
    Jul 2012

    Posted 01 Aug 2012 Link to this post

    Hi Yavor

    No problem its all part of BETA testing...just glad to be in on the first iteration of the product. Exciting times :)

    Thanks
    Andy

  6. Andrew
    Andrew avatar
    18 posts
    Member since:
    Jul 2012

    Posted 13 Aug 2012 Link to this post

    The latest version (installed today) has fixed this issue...now working fine for certificate and provisioning profile imports.

    Andy
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