Companion App issue with Nativescript demos

6 posts, 0 answers
  1. RoadBang
    RoadBang avatar
    3 posts
    Member since:
    Oct 2016

    Posted 05 Nov Link to this post

    Appbuilder works fine with hybrid apps while using the Companion App Tool, but while trying to open up any of the nativescript demos, it shows up a grey transparent screen. It seems to be a bug with the Companion App, have tested in three different android phones.

     

    And while trying to use the LiveSync Nativescript tool , I get the following error

    java.lang.Exception: Cannot find your project in the cloud

     

    Wondering if anyone else has found the same.

  2. Garo
    Admin
    Garo avatar
    46 posts

    Posted 09 Nov Link to this post

    Hello,

    I was able to reproduce this faulty behavior on my end. However, we would require additional time to investigate the issue and provide the best possible solution. In the meantime, I will leave this ticket open and notify you as soon as I have more information on this subject.

    Furthermore, as a token of our gratitude for reporting this bug, I have updated your Telerik points accordingly.

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  3. Garo
    Admin
    Garo avatar
    46 posts

    Posted 17 Nov Link to this post

    Hi,

    I would like to inform you that we are still investigating the cause for the gray transparent screen that shows after scanning a QR code. However, you should not receive the java.lang.Exception: Cannot find your project in the cloud error message when you use the NativeScript icon to LiveSync.

    Please, let me know if you observe the same behavior and you are able to deploy your app in the Companion app.

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  4. RoadBang
    RoadBang avatar
    3 posts
    Member since:
    Oct 2016

    Posted 17 Nov in reply to Garo Link to this post

    The problem is intermittent, happens only with Nativescript apps...not with hybrid apps. 

     

    Mel

  5. RoadBang
    RoadBang avatar
    3 posts
    Member since:
    Oct 2016

    Posted 19 Nov in reply to RoadBang Link to this post

    Screenshot attached of the bug
  6. Garo
    Admin
    Garo avatar
    46 posts

    Posted 22 Nov Link to this post

    Hello,

    A resolution for the java.lang.Exception: Cannot find your project in the cloud error will be provided with our next release, which is planned for the end of November. In the meantime, as a temporary workaround, you could open the NativeScript Dev app (The one that you install trough the Companion app), press the NS icon in the status bar and scan the QR code of your app. This should install the app on your device. Once you have done that, you should be able to use the Companion app to scan QR codes and install any other application.

    The attached image seems to show a different problem. Do you experience this issue on Android with the tutorial applications?

    Having said that, you could build your app as an application package and deploy it on a device. For Android devices, this will give you access to all the functionality the Companion app can offer, including LiveSync.

    Regards,
    Garo
    Telerik by Progress
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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