Combo Problems with JAWS

10 posts, 0 answers
  1. ADe
    ADe avatar
    42 posts
    Member since:
    Jul 2008

    Posted 16 Mar 2010 Link to this post

    We have noticed that when using the JAWS screen reader the users cannot properly use the RadComboBox.

    Obviously these users do not use a mouse and find then when using the cursor keys (with JAWS running) to navigate through combo boxes it allows you to go down a few entries and then stops doing anything.

    Has anyone else experienced this problem?

    Regards
    ADe
  2. Simon
    Admin
    Simon avatar
    2281 posts

    Posted 18 Mar 2010 Link to this post

    Hi ADe,

    The RadComboBox does not respond in this case because:
    1. RCB's main interactive element is an <input type="text". />
    2. It handles the browser keydown event to capture 'special' key presses, e.g. 'Down Arrow'.
    3. The keydown event of input elements is, by default, handled by the JAWS reader, so it never reaches the RCB client-side object.
    You can avoid this by first pressing 'Enter' while inside the RadComboBox. This immediately switches to JAWS Forms Mode where events start firing as in a normal browser. In this case, pressing the 'Down Arrow' properly changes the Items in the RCB.

    Regards,
    Simon
    the Telerik team

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  4. bdr
    bdr avatar
    3 posts
    Member since:
    Nov 2010

    Posted 17 Nov 2010 Link to this post

    Hello Telerik Team,

    We are still experiencing the behavior initially reported by ADe.  We have tried the recommended solution, but even after pressing Enter to go into Forms Mode, the arrow keys do not allow us to freely navigate through the list of RadComboBox items.  We can go a few items into the list, but then the arrow keys become unresponsive.  Is there a different workaround?

    We greatly appreciate any further help you can provide.

    Thanks,
    bdr
  5. Simon
    Admin
    Simon avatar
    2281 posts

    Posted 23 Nov 2010 Link to this post

    Hello bdr,

    We recently assessed our JAWS compliance in RadComboBox and did not come up with pleasant results. In response to this we will implement WAI-ARIA support for RadComboBox in the upcoming Service Pack for Q3 2010. Since JAWS 12 supports WAI-ARIA we hope that in this way we will cover the demand for more complete accessibility support in RCB.

    Best wishes,
    Simon
    the Telerik team
    Browse the vast support resources we have to jumpstart your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  6. bdr
    bdr avatar
    3 posts
    Member since:
    Nov 2010

    Posted 01 Dec 2010 Link to this post

    Thanks very much for your reply, Simon.  Do you happen to know when the service pack that you mentioned for Q3 2010 is scheduled to be released?  Is that service pack something we'll be able to run as a trial version prior to purchasing so we can evaluate the added WAI-ARIA support for RCB on our end?

    Many thanks,
    bdr
  7. Yana
    Admin
    Yana avatar
    4554 posts

    Posted 02 Dec 2010 Link to this post

    Hi,

    The service pack is expected in the middle of December and you'll be able to download it and evaluate it.

    Greetings,
    Yana
    the Telerik team
    Browse the vast support resources we have to jumpstart your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  8. bdr
    bdr avatar
    3 posts
    Member since:
    Nov 2010

    Posted 04 Jan 2011 Link to this post

    Hi Yana (and Simon),

    I was pleased to see that the latest service pack has been released, as mentioned in your previous post.  I read through the list of included features, but didn't see the WAI-ARIA support listed in association with the RCB.  Are you aware of whether that support made it into this release?

    Many thanks,
    bdr
  9. Kalina
    Admin
    Kalina avatar
    918 posts

    Posted 17 Jan 2011 Link to this post

    Hello ADe,

    Please excuse us for the delay.
    We started implementing the WAI ARIA support for the previous service pack release, but again the tests with JAWS screen reader were not satisfactory enough.

    It seems that the screen readers still have some issues with WAI ARIA.
    That is why at the moment we can offer a partial WAI ARIA support.
    However we started researching these issues in order to find a way to overcome them.

    At the upcoming Service Pack we will release an initial version of WAI ARIA support feature - you can download this version and give it a try. 
    Please note that this feature is yet to be improved and enhanced.

    All the best,
    Kalina
    the Telerik team
    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  10. Abhishek
    Abhishek avatar
    3 posts
    Member since:
    Oct 2015

    Posted 08 Dec 2015 in reply to Kalina Link to this post

    Hi Kalina, Is the issue of compatibility between RadCombo control and JAWS is resolved?

    I am using RadCombo (Version:  2013.1.417.40) control and still facing issues. As soon as focus goes to combo control with JAWS reader is on the combo box becomes unresponsive and not accessible with key board.

    Regards,

    Abhishek

  11. Nencho
    Admin
    Nencho avatar
    1457 posts

    Posted 11 Dec 2015 Link to this post

    Hello Abhishek,

    We have enhanced and fully implemented the JAWS compliance of the RadComboBox.  However, these modification does not exists in the specified version that you use. You can get advantage of them in our latest official release. This is why, I would suggest you to upgrade the currently used version to our latest official release and test the behavior.

    Regards,
    Nencho
    Telerik
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