Combine Licenses

6 posts, 0 answers
  1. Eric
    Eric avatar
    1 posts
    Member since:
    May 2009

    Posted 28 Jul 2010 Link to this post

    Is there a way to combine multiple licenses into one key?
  2. Petia
    Admin
    Petia avatar
    25 posts

    Posted 30 Jul 2010 Link to this post

    Hello Eric,

    Normally, this would not be allowed. You will need to upgrade your license to increase end user number. In your case, though, I see you have those two 5 user licenses and we will make and exception and combine them for you.
    In fact, I have already done so and now you have 1 license with 10 end users. As you have already activated a key, in order for the changes to take effect you will need to deactivate and activate your license. The process is explained in this video: http://tv.telerik.com//watch/team-productivity-tools/activation?PrivateKey=57588ee870305842

    Best wishes,
    Petia
    the Telerik team
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  3. Eric
    Eric avatar
    1 posts
    Member since:
    May 2009

    Posted 30 Jul 2010 Link to this post

    Thank you very much!
  4. adam
    adam avatar
    20 posts
    Member since:
    Dec 2007

    Posted 02 Aug 2010 Link to this post

    Hello Petia,
    I too should have two separate licenses (5 seats each) reserved for my account.  I participated in the surprise product promotion and in the webinar last week - both of which I believe should have reserved two 5 seat licenses for me. I activated the license that was distributed to me from the webinar but I did not receive a promo code from the surprise product promotion. Would you be able to merge those two licenses for me?

    Thanks, Adam
  5. Petia
    Admin
    Petia avatar
    25 posts

    Posted 03 Aug 2010 Link to this post

    Hello Adam,

    The codes for the surprise product promotion back in April have been sent out this morning. We sent one to you as well, but as I have already merged the two license for you, the code will be invalid if you try to use it.

    Let me know if I can be of any further assistance.

    Sincerely yours,
    Petia
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  6. adam
    adam avatar
    20 posts
    Member since:
    Dec 2007

    Posted 03 Aug 2010 Link to this post

    Thank you!
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