Click events not working in IE 11

19 posts, 0 answers
  1. Noel Willis
    Noel Willis avatar
    6 posts
    Member since:
    Sep 2009

    Posted 17 Oct 2013 Link to this post

    After a lot of searching and hair pulling I have tracked down what seems to be a real deal breaker issue with a lot of rad controls especially radgrid, sorry for the vagueness of this post but it has been a long few days of deadlines :)

    When using IE11 preview to view sites with enablepostbackonrowclick set on a radgrid -  clicking on the rows does not work and rather raises a hidden away JavaScript error of: if($telerik.isIE){document.attachEvent("onmousedown",this._onDocumentClickDelegate);

    The problem is particular to IE11 and it is not just related to it being in preview.

    It is discussed at http://msdn.microsoft.com/en-us/library/ie/ms536343(v=vs.85).aspx 

    In this post it says:

    attachEvent method

    [attachEvent is no longer supported. Starting with Internet Explorer 11 Preview, use addEventListener. For info, see Compatibility changes.]

    Binds the specified function to an event, so that the function gets called whenever the event fires on the object.

    So it seems that until there is an update to the core way rad controls handle mouse clicks they will not work even on IE final.

  2. Genady Sergeev
    Admin
    Genady Sergeev avatar
    1596 posts

    Posted 21 Oct 2013 Link to this post

    Hi Noel,

    We have resolved this problem in the Q3 release therefore I suggest that you upgrade to it.

    Regards,
    Genady Sergeev
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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  4. Annie
    Annie avatar
    3 posts
    Member since:
    Apr 2011

    Posted 25 Oct 2013 Link to this post

    Hi,
    We have got problem closer to the above query. RadMenu is not showing the dropdown list when mouse over.
    Please, was it cleared in Q3 release?

    Thank you.
  5. Genady Sergeev
    Admin
    Genady Sergeev avatar
    1596 posts

    Posted 30 Oct 2013 Link to this post

    Hi,

    Yes, the problem is resolved in the Q3 version of the controls. I suggest that you give it a try.

    Regards,
    Genady Sergeev
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  6. Warnestam
    Warnestam avatar
    83 posts
    Member since:
    Sep 2006

    Posted 04 Nov 2013 Link to this post

    We are facing the same problem but does the Q3 release really fix it? Looking at your latest demo (http://demos.telerik.com/aspnet-ajax/menu/examples/overview/defaultcs.aspx#) with IE11 and there is the same problem!

    Kind regards

    Robert W 

  7. Noel Willis
    Noel Willis avatar
    6 posts
    Member since:
    Sep 2009

    Posted 04 Nov 2013 Link to this post

    Hi Robert

    I tried that link with IE 11 and the drop down menus appear on mouse over for me.

    What version of IE are you using as I am using Windows 7 x64 with Internet Explorer version 11.0.9600.16411 and Update versions: Release-preview (KB2879017) http://support.microsoft.com/kb/2879017

    Would be very interested to determine if it is an older version of IE or a different OS that may have the issue still.

    Cheers

    Noel

  8. Warnestam
    Warnestam avatar
    83 posts
    Member since:
    Sep 2006

    Posted 05 Nov 2013 Link to this post

    I updated my tablet yesterday to Windows 8.1 and automatically got IE 11 - so it should be the latest public version. But it's a touch device without a mouse. Could that be the reason?

    Regards

    Robert
  9. Annie
    Annie avatar
    3 posts
    Member since:
    Apr 2011

    Posted 06 Nov 2013 Link to this post

    Hi,
    I have updated Q3 2013 - But RadMenu still not working
    I have same issue in ie11. When i mouse over it does not show dropdown
    Ex. http://www.webworld.no

    Please help us! what else we miss or has to be done?
  10. Dimitar Terziev
    Admin
    Dimitar Terziev avatar
    1266 posts

    Posted 07 Nov 2013 Link to this post

    Hello Annie,

    I have already responded your support ticket on the same matter. The experienced behavior with the menu in IE11 on your website is caused by a framework bug, and it's not related to the usage of the Telerik controls. There are two forum posts here and here giving information which patches should be installed to fix this issues.

    Regards,
    Dimitar Terziev
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  11. Warnestam
    Warnestam avatar
    83 posts
    Member since:
    Sep 2006

    Posted 22 Nov 2013 Link to this post

    Hi,

    We have updated to Q3 2013 and still have the same issues with Controls that does not respond (however it does work on my development computer).

    Info:

    • Server: IIS 6
    • Browser: IE 11
    • Telerik.Web.Design.dll: 2013.3.1114.40

    If you need to see the problem in action I can send you an url.

    Kind regards

    Robert

    I

  12. Bill
    Bill avatar
    7 posts
    Member since:
    Jul 2013

    Posted 22 Nov 2013 Link to this post

    Hello,

    When the page loads we see the javascript error from the original post.

    IIS 7
    IE 11.0.9600.16428   RTM (KB2841134)
    Telerik 2013.3.1015.45

    .NET Framework 4.5 is installed on the server.

    If needed, i can coordinate access to the site.

    Thanks,
    Bill
     
    [Edit] The problem does not occur in compatibility mode.
  13. Dimitar Terziev
    Admin
    Dimitar Terziev avatar
    1266 posts

    Posted 26 Nov 2013 Link to this post

    Hello,

    @Bill - Please verify whether the sample problem is reproduced with the latest version of our controls 2013.Q3.1114. If you still experience the same problem after the upgrade, please clarify which controls you are using.

    @Robert - Please make sure that the machine where the problem is being reproduced has all the necessary patches mentioned in the following forum posts here and here.

    Regards,
    Dimitar Terziev
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  14. Warnestam
    Warnestam avatar
    83 posts
    Member since:
    Sep 2006

    Posted 26 Nov 2013 Link to this post

    Thanks for your suggestion, it took some time but eventually it worked

    1) Installed KB2836939 -> no changes

    2) Added recommended .browser file -> no changes

    3) Installed KB2600088 -> no changes 

    4) Installed .Net 4.5 -> OK!!!

    Kind regards

    Robert

  15. Bill
    Bill avatar
    7 posts
    Member since:
    Jul 2013

    Posted 29 Nov 2013 Link to this post

    Hi Dimitar,

    I have updated the libraries to 2013.3.1114.40 and the AttachEvent error no longer occurs.  However....

    We have several custom buttons and dialogs that we have added to the editor.  While the AttachEvent error no longer occurs, we are still getting the error shown in the attached image (null ref on d.open(....) when clicking on a button that should bring up a custom dialog.  The error does not occur in compatibility mode or on other browsers.  Nor does it occur for the stock popup dialogs (Link manager, image map editor, etc).

    Thanks,
    Bill


  16. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 04 Dec 2013 Link to this post

    Hello Bill,

    I tried to reproduce the problem, but to no avail. Custom dialogs and custom buttons are working as expected on my end under IE11.

    I suggest opening a support ticket, tagged with the corresponding product and providing more details about the implemented customization.

    You can test the provided approach for custom dialogs with this live example.

    Regards,
    Ianko
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  17. Bill
    Bill avatar
    7 posts
    Member since:
    Jul 2013

    Posted 04 Dec 2013 Link to this post

    Hello Ianko,

    Thanks for testing it.  I will submit a support ticket.

    Regards,
    Bill
  18. Tony Blonk
    Tony Blonk avatar
    2 posts
    Member since:
    Apr 2005

    Posted 05 Dec 2013 Link to this post

    Did anyone get a resolution to this?  Having the same problems with grids etc on a .NET 4.0 server with latests builds... upgrading the server to 4.5 not an option!
  19. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 10 Dec 2013 Link to this post

    Hello Tony,

    I recommend opening a support ticket, tagged correspondingly to the used product and provide more details about the encountered issue.

    Regards,
    Ianko
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  20. Mike Hobbs
    Mike Hobbs avatar
    20 posts
    Member since:
    Feb 2008

    Posted 25 May 2014 Link to this post

    I'm having the same issue with IIS version 7.0 and IE version 11.  Same site content on IIS version 7.5 works fine, but not under servers with 7.0.  Same machine with same version of IE 11 used to parallel test this.  How can I link to the opened support tickets mentioned in this thread?
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