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We've opened a support ticket with a response time for 24hrs, we even provided a sample project, but we are getting no response from telerik after more than 48hrs.
The chart is meant to display two line graphs indicating a sales comparison between different months.
The problem is, when we compare Janurary and March, there is no error, but when we compare either Janurary or March against Feburary, a 'series.Index' nullreference error is thrown. There are 31 entries for the xaxis, all the entries have a number assigned (including Feburary, where 30, 31 has values '0'). There are some instances that the graph is displayed correctly, without any modification in code and in the numbers, but most of the time it crashes the application. It's an irregular crash that we cannot pin point what the problem is.
Since the sales are displayed in Japanese yen, the profit number is as high as 100,000 - 200,000. We are not sure, but is the chart having problems handling large numbers?
Does anyone else have a similar experience? Moreover, our subscription is about to run out in a few days, but hopefully they will provide us with a version of RadChart that does not crash irregularly, instead of asking us to renew the subscription to get the component that actually works.
The chart is meant to display two line graphs indicating a sales comparison between different months.
The problem is, when we compare Janurary and March, there is no error, but when we compare either Janurary or March against Feburary, a 'series.Index' nullreference error is thrown. There are 31 entries for the xaxis, all the entries have a number assigned (including Feburary, where 30, 31 has values '0'). There are some instances that the graph is displayed correctly, without any modification in code and in the numbers, but most of the time it crashes the application. It's an irregular crash that we cannot pin point what the problem is.
Since the sales are displayed in Japanese yen, the profit number is as high as 100,000 - 200,000. We are not sure, but is the chart having problems handling large numbers?
Does anyone else have a similar experience? Moreover, our subscription is about to run out in a few days, but hopefully they will provide us with a version of RadChart that does not crash irregularly, instead of asking us to renew the subscription to get the component that actually works.