CHANGE LOGIN IN ICENIUM GRAPHITE

4 posts, 0 answers
  1. Nano IT
    Nano IT avatar
    1 posts
    Member since:
    Apr 2013

    Posted 10 Apr 2013 Link to this post

    Hello Guys,

    I would like to know how I can change the user Login.

    When I do the logout and try to login again, it doesn't show the login option again, it login directly.

    Please, help me!
    Tks
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 11 Apr 2013 Link to this post

    Hello Tks,

    If you want to log out from your currently used Identity Provider (e.g. Google) you should log out from your gmail account first. The same goes for other supported providers. Icenium Graphite uses hosted IE control for the login process. This means that if you want to log out from your currently used Identity Provider (Google) in Graphite you should open IE and log out from Google using it.

    All the best,
    Steve
    the Telerik team

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  3. Atul
    Atul avatar
    2 posts
    Member since:
    Dec 2012

    Posted 14 Nov 2013 Link to this post

    Nothing works. Tried all the suggestions from this forum but can't even log into Graphite. Send error info to support many days ago but no response. Is this product even ready for use? 
  4. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 15 Nov 2013 Link to this post

    Hello Atul,

    We suspect you're behind a caching device or proxy that interferes with the login process. If you have control over it, please disable it temporary to see if you're able to login. If that is not the case, in order to help you, we would need the following information:
    • What Windows version do you use?
    • Session logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it prior Graphite and save the HTTP requests to disk. Zip the sessions and upload it somewhere for us to review.
    • Windows event logs: are there any Graphite related errors once the problem occurs? You can save the relevant event log entries, zip and upload those as well.

    Regards,
    Steve
    Telerik
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