Cannot login to telerik platform

6 posts, 0 answers
  1. kwanchanok
    kwanchanok avatar
    22 posts
    Member since:
    May 2014

    Posted 04 Jan 2015 Link to this post

    i try to login on visual studio, but cannot login.
    it show "This page can't be displayed"
  2. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 06 Jan 2015 Link to this post

    Hi,

    I have already replied to you in another ticket of yours with ID: 893573.
    I would kindly ask you to open one ticket per particular issue as this will increase our response time and the thread will remain consistent.
    Please refer to the ticket above and attach there the required information which might help us in the investigation process.
    Thank you.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  3. Readify Support
    Readify Support avatar
    1 posts
    Member since:
    Dec 2013

    Posted 29 Jan 2015 Link to this post

    hi, I am having the same issue here. already raised a ticket. 
    possible to advise what can be done here?
  4. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 02 Feb 2015 Link to this post

    Hi Readify Support,

    As also discussed in your support thread, the most common cases for such faulty behavior, are:
    • Only SSL 2.0 protocol is enabled for Internet Explorer. Please, check whether enabling any of the other protocols would help? Note to refresh the page inside VS after applying the above mentioned changes.
    • There is something blocking the authentication request on the machine that the AppBuilder client is running on. Please make sure that no proxy or firewall is blocking the connection to identity.telerik.com.

    I hope this helps.

    Regards,
    Kaloyan
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  5. Wired_Nerve
    Wired_Nerve avatar
    163 posts
    Member since:
    Oct 2007

    Posted 13 Feb 2015 Link to this post

    I have noticed  that the VS Extension has gotten really slow and non-responsive at times.. Now I am having issues logining in.
    I use a windows 8.1 Machine (fully patched) and Visual Studio 2013 Professional Fully patch.  IE has all types of SSL enabled.

    [2015-02-13 09:00:39.230] Log (Exception,High): System.Threading.Tasks.TaskCanceledException: A task was canceled.
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.Services.UpdateService.<CheckForUpdatesCoreAsync>d__8.MoveNext()
    [2015-02-13 09:00:39.236] Log (Info,Medium): Update check completed. The extension is up-to-date. Authenticating with Telerik Platform...
    [2015-02-13 09:04:45.242] Log (Exception,High): System.TimeoutException: The operation has timed out.

    Server stack trace: 
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.TimeoutHandler.<SendAsync>d__1b.MoveNext()

    Exception rethrown at [0]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.<ProcessRequestAsync>d__11.MoveNext()

    Exception rethrown at [1]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAsyncCore>d__11`1.MoveNext()

    Exception rethrown at [2]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAndParseAsync>d__1f`2.MoveNext()

  6. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 18 Feb 2015 Link to this post

    Hi Warren,

    I will summarize our discussion here so that the community can also benefit from it.

    Warren's company firewall policy for http traffic proxies the https proxy as it leaves their network. Our servers setup cannot currently handle such requests which is why the login failed. We are looking into the issue and we will configure our server policies to allow traffic coming from networks with proxy https rule.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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