Can't load PDF doc

4 posts, 0 answers
  1. Victor
    Victor avatar
    13 posts
    Member since:
    Jan 2009

    Posted 08 May 2012 Link to this post

    I am using WPF PDF Viewer (the latest version) - there is a certain PDF document I can't load. Its a large document with > 300 pages saved as PDF version 1.5 with a free PDF tool. Other (smaller) PDF docs are displayed just fine.

    Could be PDF format the reason? Or can't WPF PDF Viewer handle large documents?

    Kind regards,

    Victor
  2. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 10 May 2012 Link to this post

    Hi Victor,

    There is no particular reason that a large document would not be loaded. The PDF version is supported as well. However, you should note that not all types of files can be opened correctly by RadPdfViewer. The whole list of unsupported features can be found here
    If you want, you can send us the document to further investigate the reason why it is not loaded.

    All the best,

    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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  4. Victor
    Victor avatar
    13 posts
    Member since:
    Jan 2009

    Posted 11 May 2012 Link to this post

    Hello Kammen,

    Its a standard PDF but may be it cointains some elements that are not supported yet.

    I would like to send you the PDF which I can't load - this would be very helpful because being able to use Telerik PDF Viewer for all kind of (standard) PDFs is very important to us.

    Thank you,

    Peter (instead of Victor)
    PS: I can't attatch the file directly because of its size (6 MByte). Could you provide me with an e mail address?
  5. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 14 May 2012 Link to this post

    Hello Victor,

    In order to submit a file, you can open a support ticket by logging into your account at http://www.telerik.com and follow these steps:

    1.       1. From your account, choose "Contact Support Team"; 

    2.       2. Click "Submit Ticket" and fill in the required information about the product and version of the control your inquiry is about.

    3.       3. At the very bottom, choose “Attach file” – you can see that the size limitation is 20 MB. Mind the allowed file types – in your case you should compress the file and attach it as a zip.


    All the best,
    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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