Can't enable upload and new folder buttons

4 posts, 0 answers
  1. Thomas E
    Thomas E avatar
    6 posts
    Member since:
    Oct 2013

    Posted 23 Oct 2013 Link to this post

    Hello,

    I have enabled a customer provider and am successfully populating the tree from a database. The problem I am having is that I can't show the new folder button and the upload button is showing, but disable. How do I enable those 2 buttons?

    Also when I right click on a folder, the entire menu is disabled.

    THanks
    Thomas
  2. Vessy
    Admin
    Vessy avatar
    1381 posts

    Posted 28 Oct 2013 Link to this post

    Hello Thomas,

    Could you verify that you are using the content provider from this KB article, or you have implemented a custom one? Basically, I can think of two possible reasons causing such a behavior:
    • the FileExplorer's UploadPaths are not configured properly and the control does not have enough permissions to upload/create files/folders in the current location. Please, ensure the the path to the desired folder (or to a parent one) is listed among the values of the paths in the UploadPaths property:
      RadFileExplorer1.Configuration.UploadPaths = new string[] { "Root/FolderWhereYouWantToUpload", "Root/Child/OtherFolderWhereYouWantToUpload" };
    • The controls does not have enough permissions to modify the items (files and folders) in the used database.

    You may also find useful the following help article: Troubleshooting


    Kind regards,
    Veselina Raykova
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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  4. Thomas E
    Thomas E avatar
    6 posts
    Member since:
    Oct 2013

    Posted 28 Oct 2013 Link to this post

    Hello,

    I did get the upload button to be enabled, but the create folder button doesn't show. By the way, I am using virtual folders from a database.

    Thanks
    Thomas
  5. Vessy
    Admin
    Vessy avatar
    1381 posts

    Posted 31 Oct 2013 Link to this post

    Hi Thomas,

    Could you make sure that the EnableCreateNewFolder property of FileExplorer is set to "true"? Could you also verify that you have tried the other suggestions form my previous reply (to check the permissions of the folders)?

    Regards,
    Veselina Raykova
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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