Can not see Video in Trainer

6 posts, 0 answers
  1. Greg
    Greg avatar
    23 posts
    Member since:
    Sep 2008

    Posted 12 Sep 2008 Link to this post

    I am just starting with Telerik controls and am trying to view my first tutorial. I installed the trainer. It started the Introduction automatically and displayed a Starting Video message in the video area. I can hear the presenter and see messages being displayed in the header but the video window is black. I am using Windows XP SP3 and have Windows Media Player Version 11.
  2. John Waters
    John Waters avatar
    84 posts
    Member since:
    Aug 2006

    Posted 13 Sep 2008 Link to this post

    Thanks Greg, we will look into it.
  3. xius
    xius avatar
    3 posts
    Member since:
    Jan 2009

    Posted 06 Jan 2009 Link to this post

    I am also having the same problem. I can not see any vidoe on the trainer. Any help ???

    I have Vista Premium with SP1 and .NET Framework 3.5 installed.
  4. Armen
    Armen avatar
    2 posts
    Member since:
    Feb 2008

    Posted 01 Feb 2009 Link to this post

    I am not able to listen or see the video. In media control it is showing the pause button after starting but the progress bar is not moving at all. Is this working application or may be I am missing something? I have Media player 11 and WMV files are playing just fine.
    Please advice what I should do for using trainer application.

  5. Waleed
    Waleed avatar
    1 posts
    Member since:
    Sep 2008

    Posted 08 Aug 2009 Link to this post

    I thought I was the only one in this. Apparently it is a very common problem
  6. Ivo
    Ivo avatar
    689 posts

    Posted 27 Aug 2009 Link to this post


    We have tried these on a lot of configurations and we can not reproduce the problem.

    It is most probably a codec issue. We will ask the guys at MS Germany if they can provide a raw video for you to test on WMP.

    Sorry for the temporary inconvenience.

    All the best,
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Back to Top