Can't open project

4 posts, 0 answers
  1. Thomas
    Thomas avatar
    8 posts
    Member since:
    Jul 2013

    Posted 20 Jul 2013 Link to this post

    I have the latest version of Icenium Ion , when I use the Qr-code my project doesn't open and it shows only the "Hello World" project. Why ??
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 22 Jul 2013 Link to this post

    Hello Thomas,

    The QR code contains an URL that will launch Icenium Ion if it's installed on the device. If your QR code reader can't recognize the code as a hyperlink, feel free to try with another reader, such as RedLaser or QRReader.

    Once you scan a QR code and it launches Ion, you can refresh your app by tapping and holding with three fingers for a second, without the need to scan the same QR code again.

    Regards,
    Steve
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  3. Thomas
    Thomas avatar
    8 posts
    Member since:
    Jul 2013

    Posted 22 Jul 2013 Link to this post

    I know that but it doesn't work at all
  4. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 23 Jul 2013 Link to this post

    Hi Thomas,

    Please check which version of Icenium ION you're using -> go to the App Store and find Icenium Ion, if you see an Update button, please update Ion to the latest version, it should show version 2.2.1 (latest version).
    Also open Safari and try to open app.icenium.com directly in the browser to make sure you have access to our servers. If it does not open, make sure your device has data (or WiFi) enabled and that you can open other sites e.g. google.com.

    Scan the QR code of your app again using one of the listed scanners and if the problem persists, try the three finger tap. If it still does not show your app, please download the iPhone Configuration Utility and see if any errors appear on the IOS Console when you try to LiveSync?

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
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