Which identity do you use to login to Graphite? Can you verify that you are logged out of it first e.g. if you use Google identity, open Internet Explorer and make sure you're logged out of Gmail. Then restart Graphite and try again. If that does not help, please navigate to %localappdata%\Telerik\BlackDragon\
folder and delete the IceCookie.bin and try to log-in again.
If the above does not make any difference (it should), we would need session logs from FiddlerCap
(with the Decrypt HTTPS Traffic option enabled). Start it before selecting Log In and save the HTTP requests to disk. Then zip them and attach them to a support ticket or free file sharing server and provide the link here.
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