Can't log in, Platform Services down?

8 posts, 1 answers
  1. Reckon Mobile
    Reckon Mobile avatar
    4 posts
    Member since:
    Aug 2013

    Posted 05 Aug 2014 Link to this post

    As of roughly the last half hour we can no longer get in to AppBuilder, the login page is displayed but after that it opens an 'Improve Your Experience' page (attached) with no means to get further into AppBuilder.

    I see also that http://platform.telerik.com is 500-ing and http://status.telerik.com/ has big drops in the 'Telerik Backend API Services Uptime' and 'Telerik AppManager Uptime' graphs. Any idea what's going on?
  2. Reckon Mobile
    Reckon Mobile avatar
    4 posts
    Member since:
    Aug 2013

    Posted 05 Aug 2014 Link to this post

    This time, with the attachment /facepalm
  3. Miles
    Miles avatar
    4 posts
    Member since:
    Aug 2014

    Posted 05 Aug 2014 Link to this post

    Same. $948 for no access - kind of difficult to write an app with no access :(
  4. Answer
    Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 06 Aug 2014 Link to this post

    Hello,

    We are deeply sorry for the inconvenience you have experienced.

    There was a temporary outage of the Telerik Platform services which was causing the reported behavior for a subset of our customers as reported on our status page here. The Telerik team has been able to identify the issue and stabilize the environment. If the problem persists, please, clear your browser cache and cookies and try again. Should you experience any other unexpected downtime, don't hesitate to let us know. 

    Thank you for the patience and understanding.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  5. Sanuja
    Sanuja avatar
    12 posts
    Member since:
    Aug 2014

    Posted 10 Sep 2014 in reply to Zdravko Link to this post

    still we having the same problem. Please check the issue.
    Thank you.
  6. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 15 Sep 2014 Link to this post

    Hello Sanuja,

    Would you confirm that you still experience the issue?
    Maybe you have hit some temporary downtime of our services.

    If the issue persists and you can't log in please clear your browser cache and cookies via IE as a solution attempt.

    I recommend checking our http://status.telerik.com/ page in such moments just to be sure that all services are operational.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  7. Mario
    Mario avatar
    1 posts
    Member since:
    Nov 2016

    Posted 22 Jun Link to this post

    Hello Zdravko

    I'm experiencing this issue at the moment.

    Please confirm if there is a current outage and whats the ETA to get it back online.

    Thanks for your assistance!

  8. Anton Dobrev
    Admin
    Anton Dobrev avatar
    597 posts

    Posted 27 Jun Link to this post

    @Mario

    I believe your inquiry was answered in a private support ticket at the time of posting this forum post. 

    I am posting a link to the status page here as well so that the information is available to the community.

    Once again, on behalf of the Progress Telerik Platform team I would like to offer our apologies for any inconvenience caused. 

    Regards,
    Anton Dobrev
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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