Can't Install 2014 versions of Just...

4 posts, 0 answers
  1. Robert
    Robert avatar
    10 posts
    Member since:
    Apr 2012

    Posted 19 Mar 2014 Link to this post

    Hi,
    On my new and refreshed operating system I can't even install any of the Telerik  2014 programs,
    recently before that I installed KendoUI as the only Telerik software,
    I post the logs here maybe it could be useful,

    I don't have this problem with any other installation file!
    The progress doesn't change. and after some minutes I usually terminate it via killing the Windows Installer process.

    Win 8.1 , VS 2013 sp1 , Admin

    Thanks for any help

    Log:
    http://pastebin.com/vhvYuqCv

  2. Momchil
    Admin
    Momchil avatar
    58 posts

    Posted 21 Mar 2014 Link to this post

    Hi Robert,

    In the log you have sent everything seems right except that when the actual installation should begin the installer is killed as you explained in your post. Could you try to wait a little bit longer before killing the installation process as there might be some installer's job in progress which may cause this issue?

    Please write again if the problem persists.

    Regards,
    Momchil
    Telerik
     

    Build cross-platform mobile apps using Visual Studio and .NET. Register for the online webinar on 03/27/2014, 11:00AM US ET.. Seats are limited.

     
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  4. Robert
    Robert avatar
    10 posts
    Member since:
    Apr 2012

    Posted 22 Mar 2014 in reply to Momchil Link to this post

    At first one or two times I waited more, and I had gotten an error telling can't install,
    In the installation log which I sen't to you I was waiting about 5 minutes with no progress,
    (here is i7 processor)
  5. Momchil
    Admin
    Momchil avatar
    58 posts

    Posted 24 Mar 2014 Link to this post

    Hello Robert,

    Could you try the following:
    1. Start command prompt as Administrator
    2. Run the command "msiexec /i [Path to JustCode.msi]" -l*v [Path to log file]"
    3. Send us the installation log if the problem occurs again.

    It might also be helpful if you could use the Process Monitor utility to record a log file with the activity of msiexec.exe at the time when the installation hangs and send it together with the installation log from the steps above.

    Regards,
    Momchil
    Telerik
     

    Build cross-platform mobile apps using Visual Studio and .NET. Register for the online webinar on 03/27/2014, 11:00AM US ET.. Seats are limited.

     
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