We would like to kindly ask you to use just one support channel to contact us. Posting the same question more than once slows down our response time because we will need to review and address two or more threads instead of one. Furthermore, please have in mind that support threads are handled according to the license type and time of posting, so if it is an urgent issue, we suggest that you use a support ticket, which would be handled before a forum thread.
I would suggest we continue our communication in the other thread
as it will give us a bit more flexibility in case you need to send me a project or other attachments different than image.