Hi,
I have a problem with the borders, but it only seems to be happening in IE 10. Now... sometimes, it works in compatibility mode, but we cannot expect customers to know how compatibility mode works.
I have attached two screenshots of the dev tools for IE 10 and Chrome to show the difference in the rendered CSS. It seems that (in this case, the right border of the pop-up window) the resource is not being rendered though the table cell is, but looks fine in chrome.
I also have the title bar of the window missing (well, the title bar is present, but the background border / image is missing).
Any help would be appreciated.
I have the hotfix for Microsoft ajax installed. I am using 2013.1.220.40 of the telerik controls.
Thank you.
I have a problem with the borders, but it only seems to be happening in IE 10. Now... sometimes, it works in compatibility mode, but we cannot expect customers to know how compatibility mode works.
I have attached two screenshots of the dev tools for IE 10 and Chrome to show the difference in the rendered CSS. It seems that (in this case, the right border of the pop-up window) the resource is not being rendered though the table cell is, but looks fine in chrome.
I also have the title bar of the window missing (well, the title bar is present, but the background border / image is missing).
Any help would be appreciated.
I have the hotfix for Microsoft ajax installed. I am using 2013.1.220.40 of the telerik controls.
Thank you.
5 Answers, 1 is accepted
0
David
Top achievements
Rank 1
Rank 1
answered on 14 Mar 2013, 09:03 AM
It looks like the telerik fairies have visited my laptop overnight.
Come this morning and the borders are there. I have nothing else but rebooted my laptop.
Perhaps the webresource that delivers this is sensitive to how much memory or processor power is available and chooses not to complete the job. Sounds odd, but it is the only explanation I can see.
I will keep an eye on it.
Problems like this are frustrating. I could repeat the issue yesterday and had it happen on a number of different radwindow pop-ups in other areas of the site. This morning (so far), it appears to be working.
Come this morning and the borders are there. I have nothing else but rebooted my laptop.
Perhaps the webresource that delivers this is sensitive to how much memory or processor power is available and chooses not to complete the job. Sounds odd, but it is the only explanation I can see.
I will keep an eye on it.
Problems like this are frustrating. I could repeat the issue yesterday and had it happen on a number of different radwindow pop-ups in other areas of the site. This morning (so far), it appears to be working.
0
David
Top achievements
Rank 1
Rank 1
answered on 14 Mar 2013, 09:50 AM
... and now it's broken again. :-(
Looks like the telerik fairies don't like humans to know of their existence.
Any ideas please?
Looks like the telerik fairies don't like humans to know of their existence.
Any ideas please?
0
Hi David,
We have not seen such behaviour with IE10, it even has an increased limit of stylesheets, so the old 31 issue should not occur with it. Nevertheless, I suggest you take a look at this help article that treats the problem: http://www.telerik.com/help/aspnet-ajax/window-troubleshooting-missing-borders-titlebar-and-commands.html. It also offers a few ideas on troubleshooting the requests if this is the problem. You may also find interesting this blog on finding the resource that is missing: http://blogs.telerik.com/blogs/07-03-27/debugging-asp-net-2-0-web-resources-decrypting-the-url-and-getting-the-resource-name.aspx.
Your report is very odd and in case a skin-specific stylesheet still fails to load regularly you can try the following options as well:
- using another skin if, for some reason, your machine has issues with this specific embedded resource
- disabling the embedded skins and adding the stylesheet to the page as a file. See here for details on extracting the built-in skin file
- using the RadStyleSheetManager to consolidate requests. It may use some more memory but will allow for some caching of the request if the page does not change
- using the stylesheet CDN we offer to get the styles from an external server
Kind regards,
Marin Bratanov
the Telerik team
We have not seen such behaviour with IE10, it even has an increased limit of stylesheets, so the old 31 issue should not occur with it. Nevertheless, I suggest you take a look at this help article that treats the problem: http://www.telerik.com/help/aspnet-ajax/window-troubleshooting-missing-borders-titlebar-and-commands.html. It also offers a few ideas on troubleshooting the requests if this is the problem. You may also find interesting this blog on finding the resource that is missing: http://blogs.telerik.com/blogs/07-03-27/debugging-asp-net-2-0-web-resources-decrypting-the-url-and-getting-the-resource-name.aspx.
Your report is very odd and in case a skin-specific stylesheet still fails to load regularly you can try the following options as well:
- using another skin if, for some reason, your machine has issues with this specific embedded resource
- disabling the embedded skins and adding the stylesheet to the page as a file. See here for details on extracting the built-in skin file
- using the RadStyleSheetManager to consolidate requests. It may use some more memory but will allow for some caching of the request if the page does not change
- using the stylesheet CDN we offer to get the styles from an external server
Kind regards,
Marin Bratanov
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
0
David
Top achievements
Rank 1
Rank 1
answered on 19 Mar 2013, 09:00 AM
I seem to maybe have found something... though not in a position to fully verify it.
Using IE 10. If I have a pop-up open and also the developer tools (F12), then I lose the borders. I can reproduce this, but I am positive that it was happening without the tools open.
Hhhmmm...
Using IE 10. If I have a pop-up open and also the developer tools (F12), then I lose the borders. I can reproduce this, but I am positive that it was happening without the tools open.
Hhhmmm...
0
Hello David,
I am not aware of such an odd behaviour and we have not seen it during testing. At this point my best advise is to try the CDN as I suggested in my previous post to see if this helps. If you can find reliable steps to reproduce the issue we would be grateful if you can send us a sample and a list of these steps so we can observe and investigate it.
Kind regards,
Marin Bratanov
the Telerik team
I am not aware of such an odd behaviour and we have not seen it during testing. At this point my best advise is to try the CDN as I suggested in my previous post to see if this helps. If you can find reliable steps to reproduce the issue we would be grateful if you can send us a sample and a list of these steps so we can observe and investigate it.
Kind regards,
Marin Bratanov
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.