Blank pages when printing, only affects some customers

[Ronald]

Hi,

 We use the RadRichTextBox for textediting in our  software, it's possible for our users to create letters and use mergefields. 

 Everything works fine, except for printing, but only a few of our users are having problems with it. Whenever they try to print anything using the Telerik RadRichTextBox control the printer prints a blank page. When I try and print the same letter they print, everything works fine for me.

 

We're using version 2014.1.224.1050 of the Telerik RadControls. 

The user that's having trouble is using a HP Laserjet pro 400 color mfp m475dw.

 Is this a known issue? Is there anything we can do about it? Will you need more information on this issue?

 Thank you.

[Boby]

Hello Ronald,

Vector Silverlight printing requires printer and printer driver to support PostScript. I guess that finding suitable driver that supports PostScript would help - in some cases just upgrading the driver to the most recent version would work.

Regards,
Boby
Telerik

[Ronald]

Thank you for your answer, this solved the problem for our customer.