AppBuilder won't start

4 posts, 0 answers
  1. Mobile
    Mobile avatar
    6 posts
    Member since:
    Sep 2013

    Posted 05 Aug 2014 Link to this post

    AppBuilder won't start today (the desktop version). It takes me to a page saying:

    Improve Your Experience
    1. In the browser
    2. On the desktop

    This is just a web page, none of the links do anything, there are no menus, I can't do anything other than restart, which displays the same screen. It's actually just an IE web page (https://app.icenium.com/Mist/BrowserNotSupported). I've tried clearing all browser data (cookies, cache, etc), clearing DNS, restarting the PC. No change. 

    If I try running the browser version of AppBuilder, it works in Chrome, does not work in IE. The error is:

    500   Looks Like We Broke Something
    Official system status All Systems Operational





  2. Miles
    Miles avatar
    4 posts
    Member since:
    Aug 2014

    Posted 05 Aug 2014 Link to this post

    Same here - does this happen often? - $948 dollars and this?
  3. Mobile
    Mobile avatar
    6 posts
    Member since:
    Sep 2013

    Posted 05 Aug 2014 in reply to Miles Link to this post

    We've had a similar issue once before. BTW someone started another thread here that has more activity, http://www.telerik.com/forums/appbuilder-won't-run-says-i-need-a-subscription-which-i-have

  4. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 06 Aug 2014 Link to this post

    Hello,

    We are deeply sorry for the inconvenience you have experienced.

    There was a temporary outage of the Telerik Platform services which was causing the reported behavior for a subset of our customers as reported on our status page here. The Telerik team has been able to identify the issue and stabilize the environment. If the problem persists, please, clear your browser cache and cookies and try again. Should you experience any other unexpected downtime, don't hesitate to let us know. 

    Thank you for the patience and understanding.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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