AppBuilder won't run. Says I need a subscription, which I have.

17 posts, 0 answers
  1. Don
    Don avatar
    66 posts
    Member since:
    Jun 2012

    Posted 05 Aug 2014 Link to this post

    I have been paying for an ongoing, auto-renewing subscription for months.  My telerik account says I am paid through Sept. 4th.  I received an email from you guys saying you took my money for the subscription for this month.  However, today when I tried to open AppBuilder and work on my projects, it said I needed to renew my subscription.  Now when I try to open AppBuilder, shows a "Telerik Platform Login" page, asks me to choose "1) In the browser" or "2) On the desktop".  Neither work.  Clicking the "2) On the desktop" shows a blank white page.  Also, when I try to open the browser version I get "500 - Looks Like We Broke Something".

    I'd like to submit a ticket for this but I don't want to waste the 1 ticket a month that you give me on this when it is clearly a problem on your side.  This is ridiculous.
  2. Jean-Paul
    Jean-Paul avatar
    6 posts
    Member since:
    Feb 2011

    Posted 05 Aug 2014 Link to this post

    I am having the same issue.
  3. Geovanni
    Geovanni avatar
    12 posts
    Member since:
    Apr 2013

    Posted 05 Aug 2014 Link to this post

    I am having the same issue and my subscription is definitely active.. All I needed was one last build before this happened.. Now Im going to miss my deadline.. 

    Telerik please fix right away. 
  4. Dean
    Dean avatar
    73 posts
    Member since:
    Oct 2012

    Posted 05 Aug 2014 Link to this post

    Same issue.
  5. Geovanni
    Geovanni avatar
    12 posts
    Member since:
    Apr 2013

    Posted 05 Aug 2014 Link to this post

    Heres a screenshot of the error upon opening AppBuilder. Cant select projects. Cant do anything. 
  6. Dean
    Dean avatar
    73 posts
    Member since:
    Oct 2012

    Posted 05 Aug 2014 Link to this post

    That screenshot is the same as what I see, thanks Geovanni.
  7. Geovanni
    Geovanni avatar
    12 posts
    Member since:
    Apr 2013

    Posted 05 Aug 2014 Link to this post

    Filed a ticket. Ticket ID:846846. Hope they can resolve sooner than later. 
  8. Don
    Don avatar
    66 posts
    Member since:
    Jun 2012

    Posted 05 Aug 2014 Link to this post

    I tried to call them via their Skype number (telerik.phone.assistance - http://www.telerik.com/account/phone-assistance.aspx) but they didn't answer.  I left them a chat message.
  9. Don
    Don avatar
    66 posts
    Member since:
    Jun 2012

    Posted 05 Aug 2014 Link to this post

    Now, when I open AppBuilder, the normal menu page opens up.  However, "My Projects" is not open as it usually would be.  When I click on the "My projects" menu item, the "Loading" spinning icon shows up but never loads my projects.

    Also, according to the graphs here http://status.telerik.com/, it looks like "Telerik Backend API Services" and "Telerik AppManager" are completely down.  Strangely, directly above the graphs in the "Services" section it says that both are "Operational."
  10. James
    James avatar
    5 posts
    Member since:
    May 2013

    Posted 05 Aug 2014 Link to this post

    I'm seeing the same issue from the visual studio extension. First it told me my subscription had expired, relaunching VS and logging in gave the same screen Geovanni posted. I'm not able to take any actions that require a subscription. My customers are expecting a new build today, and they aren't going to be happy about the delay.
  11. Miles
    Miles avatar
    4 posts
    Member since:
    Aug 2014

    Posted 05 Aug 2014 Link to this post

    Not exactly the most "enterprise: ready " platform :) - Also did someone mention a monthly subscription? I had thoought the only option was yearly @ $948!
  12. Ahmad
    Ahmad avatar
    4 posts
    Member since:
    Dec 2013

    Posted 05 Aug 2014 Link to this post

    Wow, this is becoming a joke.
    Between new issues with every update to system failures in general...I'm thinking it's time to move along
  13. Mobile
    Mobile avatar
    6 posts
    Member since:
    Sep 2013

    Posted 05 Aug 2014 Link to this post

    It's still down for me, I've pretty much lost a day's development. Has anyone figured out a way around it?
  14. Mobile
    Mobile avatar
    6 posts
    Member since:
    Sep 2013

    Posted 06 Aug 2014 Link to this post

    And it's back now. It'd be good to hear from Telerik on what went wrong. And it's bad that one problem on their web server can cause everyone's coding to stop.
  15. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 06 Aug 2014 Link to this post

    Hi,

    We are deeply sorry for the inconvenience you have experienced.

    There was a temporary outage of the Telerik Platform services which was causing the reported behavior for a subset of our customers as reported on our status page here. The Telerik team has been able to identify the issue and stabilize the environment. If the problem persists, please, clear your browser cache and cookies and try again. Should you experience any other unexpected downtime, don't hesitate to let us know. 

    Thank you for the patience and understanding.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  16. HansenHouse
    HansenHouse avatar
    4 posts
    Member since:
    Jun 2014

    Posted 07 Aug 2014 in reply to Zdravko Link to this post

    Oddly this appears to be a canned response - same as the response in the support ticket. I'm not sure how to justify the upfront cost of this product rivaling established off the shelf solutions that have far greater reliability when you experience so many issues?
  17. Joseph
    Admin
    Joseph avatar
    21 posts

    Posted 11 Aug 2014 Link to this post

    Hi Zach,

    My apologies for the downtime of Appbuilder. We do have a system status page here you can always check on. 

    We also have a Service Level Agreement (SLA) that allows you money back if our service is down for specific amounts of times. 

    Regards,
    Joseph
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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