Appbuilder Windows client not starting

2 posts, 0 answers
  1. santu
    santu avatar
    1 posts
    Member since:
    May 2014

    Posted 23 May 2014 Link to this post

    I am using Telerik Appbuilder windows client. A few days ago a power failure happened. After that the application does not start. When I click on the shortcut in the menu I get a message :verifying application requirements....
    after that nothing happens.The windows client simply does not start.

    If anybody can help, I will be thankful

    santu ghosh
  2. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 26 May 2014 Link to this post

    Hello Santu,

    The power failure might have corrupted the installation of the Windows client. Your best bet would be to attempt to do a complete uninstall and then a clean install of the application. Here is how to do that:

    1. Close all instances of the Windows client.
    2. Run the Task Manager and kill any Icenium*.exe processes you find.
    3. Go to %localappdata%\Telerik and delete the BlackDragon and Icenium* folders in there.
    4. Go to %localappdata%\Apps and delete the 2.0 folder.
    5. Download and install the Windows client.

    Let us know if you are still having issues with the Windows client. Thanks!

    Regards,
    Iva Koevska
    Telerik
     

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