AppBuilder Windows Client crashes all the time

2 posts, 0 answers
  1. Marcus
    Marcus avatar
    24 posts
    Member since:
    Jul 2012

    Posted 04 Jan 2015 Link to this post

    Hi Guys,

    i am using Teleriks AppBuilder now for over a year. However, since about 2 weeks or whatever, the windows client crashes all the time! The performance is very bad, sync isn't performed within save etc.

    I did a full reinstall and everything, however - somehow it looks like that the AppBuilder looses connection ti the Backend Services a lot.

    Could you please provide me with some investigation solutions if this is associated with my system configuration? 

    Its the same if i am using App-Builder on my ultrabook or my desktop-machine.

    Thanks in advance!
  2. Tina Stancheva
    Tina Stancheva avatar
    3298 posts

    Posted 07 Jan 2015 Link to this post

    Hello Marcus,

    I am sorry to see that you are having issues with the AppBuider Windows client. We will gladly help you get over them and we will need your help in order to do that.

    Can you send over the AppBuilder logs - they are located under %localappdata%\Telerik\BlackDragon\Logs.

    Also, if you can easily reproduce the connection errors, please run Fiddler to capture the HTTP requests AppBuilder performs in that moment. In order to capture the traffic with Fiddler follow these steps:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Run your AppBuilder client and perform the operations that failed
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk. This will produce a SAZ file.
    7. Zip the .saz file and send it over

    Lastly, if you can get the crash dumps that would help us to find more information about the issue on your system. You can see how to enable collecting user-mode dumps here. Then you can open them up on your side and see what they contain. The advantage of opening them on your system is that you will be able to find more detailed information about the crash, which we will not be able to get on our side. In order to examine the crash dumps you can follow these steps: 

    1. Install "Debugging Tools for Windows" from Microsoft Windows SDK for Windows. Note that you do not need to install all tools from the sdk, just the debugging tools.
    2. Open "windbg.exe" for x86 from the Debugging Tools installation folder.
    3. Click File -> Open Crash dump
    4. Select the crash dump
    5. Execute the following commands:
      .loadby sos clr
         !analyze -v
    6. Examine the result and/or click "Edit -> Write Window to text file" and send us the resulted text file.

    Thank you in advance for your assistance on this matter.


    Tina Stancheva

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

Back to Top