AppBuilder windows client bugging

3 posts, 1 answers
  1. Jeelig
    Jeelig avatar
    31 posts
    Member since:
    Feb 2013

    Posted 13 Mar 2014 Link to this post

    I first received a message asking me to close the application to get the latest update.
    So I closed it. And then restarted it. Until this step, it's alright.
    Then I choosed the project i wanted to work on, and then it crashes.
    I restarted 5 times. Restared my computer and I'm still stucked.
    It's impossible to open a project now.
    See attached...
  2. Jeelig
    Jeelig avatar
    31 posts
    Member since:
    Feb 2013

    Posted 13 Mar 2014 Link to this post

    It's getting worse!
  3. Answer
    Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 13 Mar 2014 Link to this post

    Hi Gilles,

    It seems you might be experiencing issues with the update. Would you mind trying the following steps to resolve your issues?

    1. Close running instances of the AppBuilder Windows client.
    2. Run the Windows Task Manager.
    3. From the Processes tab, end any Icenium.Graphite.exe processes and close the Task Manager.
    4. Run your default uninstall tool.
        For example, the Windows Uninstall or change a program tool.
    5. In Windows Explorer, go to %LOCALAPPDATA%\Telerik and delete the BlackDragon folder, if present.
    6. In Windows Explorer, go to %LOCALAPPDATA%\Apps\2.0 and delete its contents.
        This operation will remove data for all ClickOnce applications on your system and might affect their performance.

    Afterwards, do a clean install of the Windows client. You can get the executable from here.

    Regards,
    Iva Koevska
    Telerik
     
    Icenium is now Telerik AppBuilder, and is part of the Telerik Platform. Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!
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