AppBuilder updated, now doesn't work :(

19 posts, 0 answers
  1. Mat-Moo
    Mat-Moo avatar
    103 posts
    Member since:
    Nov 2012

    Posted 29 Apr 2015 Link to this post

    So in the middle of a project, and had a notification that an update was available... so ran it like a good man :)

    No It opens up, takes me to the "My Projects" screen but then everything freezes, can't click or do anything just goes dormant... :(

    HELP!

  2. Tim
    Tim avatar
    6 posts
    Member since:
    Aug 2013

    Posted 29 Apr 2015 Link to this post

    Same for me!

     

  3. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 Link to this post

    Same here. Every update they push crashes my Appbuilder.
    Altho this time it does like Mat-Moo's freeze.

     

    A vote for removing those forced updates?

  4. Mat-Moo
    Mat-Moo avatar
    103 posts
    Member since:
    Nov 2012

    Posted 30 Apr 2015 Link to this post

    Started working for me again, I tried clearing the cache and all sorts but had to fall back to the browser version... then tried again a couple of hours later and it worked as expected (no update)... change log or warnings, or anything to say what an update might do, and if there will be backend cloud upgrades that might cause this etc. would be very welcome!
  5. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 in reply to Mat-Moo Link to this post

    Yes the solution is:
    - uninstall
    - remove all registery settings for telerik
    - remove roaming data
    - reboot
    - reinstall

     

    I have to do that every time Telerik releast new versions.
    Every time they release a new version it crashes :S

  6. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 30 Apr 2015 Link to this post

    Hi guys,

    Let me start by apologizing for the issues the update has caused on your side. We do see sporadic issues occur during updates and usually a complete re-installation resolves them. However, since we cannot replicate them on our side we will appreciate your help - having more information will allow us to investigate the cause and look for a solution.

    First to resolve the issues you can follow the steps outlined here to completely uninstall the client. Then you can install it following the instructions provided here.

    Before you do that, would you please go ahead and zip the content of the %localappdata%\Telerik\BlackDragon\Logs folder and send it over.  We want to check whether any exceptions were logged and investigate them further.

    I am looking forward to your reply.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  7. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 in reply to Tina Stancheva Link to this post

    [2015-04-30 12:11:14.962] Log (Info,None): Version 2015.2.429.1. Deployment location https://platform.telerik.com/appbuilder.
    [2015-04-30 12:11:16.772] Log (Info,None): Logged in as: ******@*****.no

    Thats all there is in the log!

    It keeps freezing after reinstall to

  8. Eugen
    Eugen avatar
    4 posts
    Member since:
    Sep 2013

    Posted 30 Apr 2015 Link to this post

    The Windows client doesn't work for me either. It loads but doesn't show me my projects. Reinstalling and/or removing all files from the AppData folder doesn't fix it.

    This is the content from my log file, apparently the Client receives a Bad Request HTTP-Error:

    [2015-04-30 13:01:41.981] Log (Info,None): Version 2015.2.429.1. Deployment location https://platform.telerik.com/appbuilder.
    [2015-04-30 13:01:42.172] Log (Exception,High): System.Net.Http.HttpRequestException: Response status code does not indicate success: 502 (Bad Gateway).

    Server stack trace: 
       bei System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
       bei Telerik.BlackDragon.Client.Services.RemoteConfigurationService.<GetGeneralSectionAsync>d__0.MoveNext()

    Exception rethrown at [0]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
       bei Telerik.Ice.Client.Configuration.ConfigurationServiceBase.<LoadRemoteSections>d__5.MoveNext()

    Exception rethrown at [1]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
       bei Telerik.BlackDragon.Client.Controllers.RemoteConfigurationController.<OnImportsSatisfied>d__3.MoveNext()

    Exception rethrown at [2]: 
       bei System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__0(Object state)
       bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       bei MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    [2015-04-30 13:01:42.864] Log (Exception,High): System.Net.Http.HttpRequestException: Response status code does not indicate success: 502 (Bad Gateway).

    Server stack trace: 
       bei System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
       bei Telerik.BlackDragon.Client.Services.RemoteConfigurationService.<GetGeneralSectionAsync>d__0.MoveNext()

    Exception rethrown at [0]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
       bei Telerik.Ice.Client.Configuration.ConfigurationServiceBase.<LoadRemoteSections>d__5.MoveNext()

    Exception rethrown at [1]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
       bei Telerik.BlackDragon.Client.Controllers.RemoteConfigurationController.<OnImportsSatisfied>d__3.MoveNext()

    Exception rethrown at [2]: 
       bei System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__0(Object state)
       bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       bei MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

    Exception rethrown at [3]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei Telerik.Ice.Client.Configuration.ConfigurationServiceExtensions.<GetRemoteSectionAsync>d__0`1.MoveNext()

    Exception rethrown at [4]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei Telerik.BlackDragon.Client.Analytics.AnalyticsConfigurationProvider.<GetAnalyticsProjectAccountCodeAsync>d__0.MoveNext()

    Exception rethrown at [5]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei Telerik.BlackDragon.Client.Analytics.AnalyticsService.<InitializeMonitorAsync>d__10.MoveNext()

    Exception rethrown at [6]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei Telerik.BlackDragon.Client.Analytics.AnalyticsService.<StartTrackingAsync>d__c.MoveNext()

    Exception rethrown at [7]: 
       bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       bei Telerik.BlackDragon.Client.Analytics.AnalyticsService.<TrackExceptionAsync>d__5.MoveNext()


  9. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 Link to this post

    - Complete uninstall: as described here: http://docs.telerik.com/platform/appbuilder/running-appbuilder/running-the-windows-client/uninstall-windows-client

    - Reboot

    - Reinstall

    Same problem. Freezes and says:

    "Please update the Telerik AET on your Windows phone device. Click here for a QR code for upgrading the token"

     

    Renders this update and application totally unusable.
    This is the 7th. update that has crached my Appbuilder.

  10. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 30 Apr 2015 Link to this post

    Hi guys,

    @ Kristoffer - I do apologize for the update experience on your side. We will do our best to investigate and find a solution but we first need to replicate that behavior here. Can you please send over a screencast demonstrating the steps you are following and AppBuilder's behavior.

    Also, would you please send us a capture of the HTTPS requests AppBuilder performs on your side - we want to rule out server communication failures. In order to capture these requests you can use Fiddler and follow these steps:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Run your AppBuilder client and perform the operations that failed
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk. This will produce a SAZ file.
    7. Zip the .saz file and attach it in a ticket

    @ Eugen - Telerik AppBuilder underwent cloud maintenance as described in our status page. Your stack trace indicates that you had connection errors during the maintenance window. We are currently verifying the maintenance items so please track the status page for a notification of the maintenance completion. Once over, you should be able to connect to the AppBuilder servers successfully. 

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  11. Tim
    Tim avatar
    6 posts
    Member since:
    Aug 2013

    Posted 30 Apr 2015 Link to this post

    Still the same issue here. Reinstall didn't help. Can't work.

    Logfile:

    [2015-04-30 13:40:39.674] Log (Info,None): Version 2015.2.429.1. Deployment location https://platform.telerik.com/appbuilder.
    [2015-04-30 13:40:44.019] Log (Info,None): Logged in as: xxxxx@yyyyy.de


  12. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 30 Apr 2015 Link to this post

    Support ticket sendt.

    Lets see how log it takes for someone to respond to it, last time it took 24 days.

  13. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 01 May 2015 Link to this post

    Hey,

    Are you guys running CCleaner together with the Telerik Appbuilder Windows Client?

    A possible solution could be to login to the web console and view/deactivate the latest notification.
    After that try starting the app and see if it works, it did not for me tho :S

  14. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 01 May 2015 Link to this post

    The program also crached on my two other laptops, same problem..

     

  15. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 01 May 2015 Link to this post

    After deleting ALL projects in the Telerik web platform.
    My windows client suddenly started working again on all my computers.

    I can also confirm that this is apps that dont have any problems and are published in app stores around the world.
    Telerik has responed once refering to the notification alert icon, but this is not the issue.

     

  16. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 01 May 2015 Link to this post

    Hello guys,

    Thanks to Kristoffer's reports we were able to find the cause for the issue. If you have any pinned projects in the Windows client, it will freeze due to a bug. We will address the issue as soon as possible and a fix will be available with our next hotfix.

    Our investigation indicates that having more than 2 pinned projects reproduces the issue.

    @Tim, we checked your account as well and we noticed you have 16 pinned projects. We took the liberty of unpinning them all as a workaround for the issue. This means that you should now be able to open up the Windows client of AppBuilder successfully on your side but you will no longer have any pinned projects. Please accept our apology for this inconvenience - once the hotfix is out you can pin all projects you need back. 

    Please let me know if the changes we applied helped fix the issues on your side.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  17. Kristoffer
    Kristoffer avatar
    9 posts
    Member since:
    Oct 2013

    Posted 04 May 2015 in reply to Tina Stancheva Link to this post

    Problem solved for me as @Tina comfirms a bug with pinned projects

    By unpinning the projects it starts working again!
    This time the support was good, not live support but good followup on the ticket i made!

  18. Carlos
    Carlos avatar
    69 posts
    Member since:
    Jun 2011

    Posted 17 Jun 2015 in reply to Tina Stancheva Link to this post

    We are having issues too.  We have one developer on our team developing in the Windows Client and when I try to go see the project on the web version AND my Windows Client on my computer, I see none of the changes.  

    Would there be an issue with the Windows Client and a Windows Firewall or a lag of syncing?

  19. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 19 Jun 2015 Link to this post

    Hello Carlos,

    The issues you're having are coming from the fact that AppBuilder projects are not configured for collaboration by default. This means that one developer(member of the account) can see the changes he/she applies in a project through the In-Browser and Windows client but the other members of the Telerik Platform account cannot see all changes unless you configure the project for collaboration.

    I posted more information on the topic in the forum thread you started. Let me know if the information helps or if there is anything I am missing from your use case.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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