appBuilder slow today

11 posts, 0 answers
  1. Dan
    Dan avatar
    26 posts
    Member since:
    Oct 2013

    Posted 24 Jul 2014 Link to this post

    I am using appBuilder and all load, save, synchronize and build operations are taking minutes where they used to take seconds.  Currently the app is unusable. 
  2. Kjell
    Kjell avatar
    276 posts
    Member since:
    Jun 2010

    Posted 24 Jul 2014 in reply to Dan Link to this post

    Same here, it's been getting slower the last few days and is really bad today.  I was about to log a ticket because I thought maybe it was an issue with my project or perhaps a github issue.  just rebooted my machine and afterwards it took a few minutes to open a file in appbuilder while it said it was synchronizing. 
  3. Pierre Chew
    Pierre Chew avatar
    22 posts
    Member since:
    Aug 2012

    Posted 25 Jul 2014 Link to this post

    Hello,

    Just wanted to concur that I am having the same problem as well.

    Pierre
  4. domiSchenk
    domiSchenk avatar
    55 posts
    Member since:
    Mar 2013

    Posted 28 Jul 2014 Link to this post

    Hello,

    Just wanted to concur that I am having the same problem as well. :-D
    i noticed this around one week now.

    its fast till project selection. 
    when opening a project its takes around 30 secs
    then again opening a file it takes 1-5 minutes with message "Synchronizing"
    after this it works but not that fast.(could be faster)


    dominik
  5. Pier Alberto
    Pier Alberto avatar
    16 posts
    Member since:
    Jun 2013

    Posted 28 Jul 2014 Link to this post

    It seems the same issue I posted about in the "report a bug" forum. I'm currently unable to use the AppBuilder Windows Client, and I need to complete an urgent work. Could Telerik provide us some informations about the solution?
    Thank you.

    Pier Alberto
  6. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 29 Jul 2014 Link to this post

    Hi,

    We apologize for all the inconveniences this has caused. Unfortunately, we are still not aware of what could be causing such delays in our client and would like to ask you for Fiddler logs of the whole synchronizing process. Please, if possible send them in separate tickets as it is highly possible for them to contain sensitive information.

    Here are the steps for catching the needed information with Fiddler:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled.
    5. Open your project and attempt to reproduce the issue..
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
    7. Send us the saz file.

    Thank you for the help in advance.

    Regards,
    Kaloyan
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  7. Pier Alberto
    Pier Alberto avatar
    16 posts
    Member since:
    Jun 2013

    Posted 29 Jul 2014 in reply to Kaloyan Link to this post

    I get a "SR.net_http_client_execution_error" from AppBuilder when trying to open a project while fiddler is running.
    Fiddler options are as you suggested.
    Any ideas?

    Thank you

    Pier Alberto
  8. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 31 Jul 2014 Link to this post

    Hi guys,

    The issue appeared to be related to an expired AppBuilder session. There is more about it on the status page.

    The good news is that, we managed to include a permanent fix for it, in the just released AppBuilder 2.4 version. Feel free to check if re-logging after the update is applied fixes the matter on your side.

    We apologize for all the inconveniences caused.


    Regards,
    Kaloyan
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  9. Paul
    Paul avatar
    56 posts
    Member since:
    Jan 2006

    Posted 31 Jul 2014 in reply to Kaloyan Link to this post

    So when will the update be available, I'm not getting prompted when AppBuilder starts.
  10. Pier Alberto
    Pier Alberto avatar
    16 posts
    Member since:
    Jun 2013

    Posted 31 Jul 2014 in reply to Kaloyan Link to this post

    Hi Kaloyan,

    I can confirm the issue is resolved. I installed the new version on three different PCs on two different networks, all is working as expected.
    Thank you for your assistance.

    Pier Alberto
  11. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 05 Aug 2014 Link to this post

    Hi Pier,

    I am glad that everything is fine now.

    @Paul 
    Most probably our release had not been published at the time you ran AppBuilder.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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