AppBuilder Crashes on Opening of any project

7 posts, 0 answers
  1. Paul
    Paul avatar
    56 posts
    Member since:
    Jan 2006

    Posted 17 Feb 2015 Link to this post

    Appbuilder for Windows worked fine through yesterday. There was an updated this morning for Appbuilder this morning, and now when I go to open a project I get a Visual Studio Just-In-Time Debugger error in Icenium.Graphite.exe [2376]. It then crashes the entire application. Please resolve this asap.
  2. Paul
    Paul avatar
    56 posts
    Member since:
    Jan 2006

    Posted 17 Feb 2015 Link to this post

    Attached is the error message
  3. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 17 Feb 2015 Link to this post

    Hi Paul,

    Please accept my apology for this inconvenience. With the latest release we introduced a bug within the windows client of AppBuilder when it is running on .NET 4.0. Can you check the .NET runtime version on your machine. If its version is indeed the cause, the hotfix coming up by the end of the week will address the issue.

    In the meantime, an upgrade to .NET 4.5 would also resolve the problem. Further, since AppBuilder will not be able to run at all on .NET 4.0 in a couple of releases, we will appreciate any feedback on what might be preventing you from upgrading the .NET runtime on your machine.

    Let me know your findings and if I can help address any concerns regarding this case.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  4. Michael
    Michael avatar
    16 posts
    Member since:
    Apr 2013

    Posted 19 Feb 2015 Link to this post

    I started up App Builder and it downloaded and installed an update. 

    Now when I start App Builder it shows the home screen for a 1/2 second then it disappears. That's it.

    I've tried uninstall/reinstalling. I have .net 4.51 installed.

    Any ideas? First time I've had any issues in the 1 1/2 years I've been using it.

    Thanks!
    Mike


  5. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 20 Feb 2015 Link to this post

    Hi Mike,

    The latest update that you installed is a hotfix that is intended to fix the .Net 4.0 issue reported in this thread. However, the issue you are experiencing is not something we've seen reported since the release.

    You said you uninstalled AppBuilder, but I was wondering if you have cleared the AppBuilder cache after you uninstalled the client. I am asking since the uninstallation does not clear the cache at all. This is why we usually recommend performing a complete uninstall as described here. Basically a complete uninstall includes uninstalling the component plus removing the content of the following two folders:
    • %LOCALAPPDATA%\Apps\2.0 - this operation will remove data for ClickOnce applications on your system.
    • %LOCALAPPDATA%\Telerik and delete the BlackDragon folder, if present. - this will remove the AppBuilder local data and cache

    If you have removed both folders and the re-installation did not help, would you please capture the HTTP requests AppBuilder perform on your machine. I'd like to examine those to better understand what is going wrong. You can use these steps to capture them:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Run your AppBuilder client and perform the operations that failed
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk. This will produce a SAZ file.
    7. Zip the .saz file and send it over
    Also, please send over the AppBuilder logs which are saved in %localappdata%\Telerik\BlackDragon\Logs.

    Thank you in advance for your cooperation on the matter.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  6. Joakim
    Joakim avatar
    14 posts
    Member since:
    Mar 2013

    Posted 20 Feb 2015 Link to this post

    I just installed a new update and now my project wont load at all. Getting a crash in the device ready event for
    navigator.splashscreen.hide();
    . Commenting that error just give me another error on another place. Uncaught TypeError: Cannot read property 'watchPosition' of undefined 
    I worked on the project last night and everything worked fine. The plugins are activated. I´ve tried multiple projects and the error occurs everywhere. Please help. 

    Regards,
    Joakim
  7. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 20 Feb 2015 Link to this post

    Hello Joakim,

    Does the project crash in the device simulator. If so, please go ahead and close AppBuilder. Then delete the %localappdata%\Telerik\BlackDragon\Cache folder and run Appbuilder again.

    If that doesn't help, we will need the log files available under the %localappdata%\Telerik\BlackDragon\Logs folder. If the issue happens only with one project - please send over this project. If it happens with all projects, the logs will suffice but you might have to perform a complete uninstall of the Windows client.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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