App, Users and Groups were removed

4 posts, 1 answers
  1. Corey
    Corey avatar
    7 posts
    Member since:
    Apr 2013

    Posted 10 Aug 2014 Link to this post

    I uploaded an Android Hybrid App from Visual Studio last night, added a group in the App Manager, one user and Published the app to the group. I received an email with a link to install the app.

    The next day (today), I logged into the App Manager and my app, user and group were gone. If I try to upload from Visual Studio I get an error 'Cannot upload'.
  2. Answer
    Martin Yankov
    Admin
    Martin Yankov avatar
    177 posts

    Posted 11 Aug 2014 Link to this post

    Hello Corey,

    We have restored your data and are investigating what caused the issue. You should be able to use Telerik AppManager properly now. We apologize for the inconvenience caused.

    Let us know if everything works on your side too.

    Regards,
    Martin Yankov
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  3. Corey
    Corey avatar
    7 posts
    Member since:
    Apr 2013

    Posted 11 Aug 2014 in reply to Martin Yankov Link to this post

    Did you find the root cause?
  4. Martin Yankov
    Admin
    Martin Yankov avatar
    177 posts

    Posted 13 Aug 2014 Link to this post

    Hello Corey,

    It appears there has been a slight misconfiguration of the Backend Services database that we use. Everything should be okay now.

    Do not hesitate to contact us should you have any other questions or experience other problems.

    Regards,
    Martin Yankov
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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