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App, Users and Groups were removed

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Corey
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Corey asked on 11 Aug 2014, 02:58 AM
I uploaded an Android Hybrid App from Visual Studio last night, added a group in the App Manager, one user and Published the app to the group. I received an email with a link to install the app.

The next day (today), I logged into the App Manager and my app, user and group were gone. If I try to upload from Visual Studio I get an error 'Cannot upload'.

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Martin Yankov
Telerik team
answered on 11 Aug 2014, 09:30 AM
Hello Corey,

We have restored your data and are investigating what caused the issue. You should be able to use Telerik AppManager properly now. We apologize for the inconvenience caused.

Let us know if everything works on your side too.

Regards,
Martin Yankov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Corey
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answered on 12 Aug 2014, 02:40 AM
Did you find the root cause?
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Martin Yankov
Telerik team
answered on 13 Aug 2014, 07:22 AM
Hello Corey,

It appears there has been a slight misconfiguration of the Backend Services database that we use. Everything should be okay now.

Do not hesitate to contact us should you have any other questions or experience other problems.

Regards,
Martin Yankov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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