App Builder Won't Start Windows 8.1

3 posts, 0 answers
  1. Tony Blonk
    Tony Blonk avatar
    2 posts
    Member since:
    Apr 2005

    Posted 04 Mar 2014 Link to this post

    Faulting application name: Icenium.Graphite.exe, version: 2014.1.217.2, time stamp: 0x5301e2e9
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3e015
    Exception code: 0xe0434352
    Fault offset: 0x00012eec
    Faulting process ID: 0x17ac
    Faulting application start time: 0x01cf380a442cf331
    Faulting application path: C:\Users\dave\AppData\Local\Apps\2.0\XAR2VQ9B.AWM\AT1E13T4.E50\icen..tion_8da4a4c959549401_07de.0001_1004c83d18f5ca52\Icenium.Graphite.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report ID: 8257e8b4-a3fd-11e3-bf41-94de806c5973
    Faulting package full name:
    Faulting package-relative application ID: Hello,

    After a system crash, the App Builder for windows no longer starts...

    It starts to open then just fails silently..

    Two errors in event log:

    Application: Icenium.Graphite.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.BadImageFormatException
    Stack:
    at Telerik.BlackDragon.Client.Shell.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
    at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
    at System.Windows.Application.<.ctor>b__1(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.Run()
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at System.Windows.Application.Run(System.Windows.Window)
    at Telerik.BlackDragon.Client.Shell.App.Main()

    Then:

    Faulting application name: Icenium.Graphite.exe, version: 2014.1.217.2, time stamp: 0x5301e2e9
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3e015
    Exception code: 0xe0434352
    Fault offset: 0x00012eec
    Faulting process ID: 0x17ac
    Faulting application start time: 0x01cf380a442cf331
    Faulting application path: C:\Users\dave\AppData\Local\Apps\2.0\XAR2VQ9B.AWM\AT1E13T4.E50\icen..tion_8da4a4c959549401_07de.0001_1004c83d18f5ca52\Icenium.Graphite.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report ID: 8257e8b4-a3fd-11e3-bf41-94de806c5973
    Faulting package full name:
    Faulting package-relative application ID:

    Tried uninstall / re-install plus mage -cc but not luck.....

    Any ideas?

    Dave


  2. Matt
    Matt avatar
    16 posts
    Member since:
    Oct 2012

    Posted 27 Mar 2014 in reply to Tony Blonk Link to this post

    I am having a similar problem with windows 8.1. Did you ever get an answer on this.
    Matt
  3. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 01 Apr 2014 Link to this post

    Hello Matt,

    Thanks for your feedback.
    I did some research and I think this is mostly a Windows related issue. However, I will ask you to send us AppBuilder logs located at %localappdata%\Telerik\BlackDragon\Logs so we can take a look at them.

    In the meantime try the solution from here and use our in-browser client until we are able to solve the problem.

    I will also advise you to contact Windows support so they can review your problem as well.

    Furthermore, you can collect crash dump when AppBuilder crashes. Here is an article that explains how. I will also attach a .reg file that will arrange it for you.
    Beware, that you have to create the following folder manually :
    C:\CrashDumps

    Of course you can choose another directory for your dumps, but this is the location where our reg file will set as destination.

    Once the dump file is created after you reproduce the crash I will ask you to zip it and send it to us using our support system. For that purpose I suggest opening a private ticket where you can attach files. If the file is too big after zipped please get back to us so we'll create a ftp account where you can upload.

    To sum up, here are the steps that you have to follow:
    1. Configure Windows Error Reporting to create local memory dump during a crash.
    2. Reproduce the crash.
    3. Send us the zipped dump file (.dmp) through our ticketing system.
    In case you don't want any further dumps to be created remove the LocalDumps registry.

    Another suggestion is to delete the cache folder %localappdata%\Telerik\BlackDragon\Cache and try some of the solutions from below:
    Thanks.


    Regards,
    Zdravko
    Telerik
     

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