If you are still having issues with the Windows client, would you please run Fiddler
to capture the HTTP
sends when you hit the Sign In
button. If you send those over we might be able to find more information and further investigate the case.
is a tool that will intercept the HTTP requests AppBuilder
performs and give you the option to save them to disk. In order to capture the traffic with Fiddler follow these steps:
1. Download Fiddler
and install it.
2. Run Fiddler
and go to Tools -> Fiddler Options
3. On the HTTPS
page, verify that Capture HTTPS Connects
4. Verify that Decrypt HTTPS traffic
is enabled with the ...from all processes option and minimize Fiddler
5. Run your AppBuilder
client and try to open a project
6. In Fiddler
, go to File -> Save -> All Sessions
, save the archive to disk. This will produce a SAZ file.
7. Zip the .saz file and send it over in a ticket
Then you can try performing a complete unnstallation of the AppBuilder
windows client following the steps outlined here
. Then you should be able to install it again
and work within your Telerik Platform account as expected.