After Updating, Icenium Ion crashes when downloading packages

12 posts, 1 answers
  1. Juanjo
    Juanjo avatar
    5 posts
    Member since:
    Jul 2012

    Posted 18 Aug 2012 Link to this post

    Hi,

    I have just upgraded the Icenium Ion iPaq Application to test Projects.

    Unfortunately, whenever I try to launch whatever project, Icenium Ion crashes and exits just after having finished the package download.

    Hope to see this issue solved ASAP.

    Thank you in advance,

    Juanjo

  2. Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 20 Aug 2012 Link to this post

    Can you try deleting Ion and downloading it again from the AppStore?


    Evgeni
  3. Juanjo
    Juanjo avatar
    5 posts
    Member since:
    Jul 2012

    Posted 20 Aug 2012 Link to this post

    Hi Evgeni,

    I've just tried it but the problem continues. The crash happens inmediately after having downloaded the package.

    Thanks again,

    Juanjo
  4. Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 20 Aug 2012 Link to this post

    I guess this will not simply go away :)

    I will need the crash report of the app. If you sync your app with iTunes there are going to be crash reports.

    Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
    Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
    Windows Vista or 7: C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

    You can attach them on the forum post.

    Also I would like to know the device you are running it on and its OS version.

    I hope this will be enough for me to find where is the issue.

    Thank you,
    Evgeni


  5. Juanjo
    Juanjo avatar
    5 posts
    Member since:
    Jul 2012

    Posted 20 Aug 2012 Link to this post

    Hi again Evgeni,

    Perhaps I didn´t explain the issue well enough.So sorry for it.

    The issue happens not when downloading the Ion App from the AppStore, but when downloading whatever project package I have in the Icenium cloud. I attach an screencapture from my iPad.(so I don't have any related crash report in my Windows 7 Machine).

    The device I use is an iPad (third generation) running on the 5.1.1 iOs.

    Once more thank you so much,

    Juanjo
  6. Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 20 Aug 2012 Link to this post

    But it crashes or not?

    If it crashes I will still need the crash reports.

    If it does not crash what happens?

    Evgeni
  7. Juanjo
    Juanjo avatar
    5 posts
    Member since:
    Jul 2012

    Posted 20 Aug 2012 Link to this post

    Of course it CRASHES INMEDIATELY AFTER THE PACKAGE IS DOWNLOADED 100%.And nothhing happens after that. It is simple: the Icenium Ion DOES NOT WORK from that very moment.

    And no, I do not have any crash report within the iPad to send you, cos as you may already know it is within the iPad (Iceninum Ion) where it happens (NOT IN THE PC).

    Thank you again!
  8. Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 20 Aug 2012 Link to this post

    OK. So it does crashes after you try to get latest changes from the server.

    I will need the crash report of the app.
    If you sync your app with iTunes there are going to be crash reports for all the applications that have crashed.

    You can find them here depending of the OS you are working on:

    Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
    Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
    Windows Vista or 7: C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

    Just archive everything that is there for your iPad and send it to me: evgeni.petrov AT telerik.com.

    Sorry for the inconvenience,
    Evgeni
  9. Mike
    Mike avatar
    2 posts
    Member since:
    Aug 2012

    Posted 22 Aug 2012 Link to this post

    I am having the same issue since the update. I am using iTunes through a 64-bit Windows machine.
  10. Mike
    Mike avatar
    2 posts
    Member since:
    Aug 2012

    Posted 22 Aug 2012 Link to this post

    More importantly though, it's happening on a 4S after reading the app data QR code. Loads data, progress bar fills, Ion crashes.
  11. Answer
    Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 23 Aug 2012 Link to this post

    Our latest version is broken. We have submitted a version with a fix that should come up by  28th of August.

    I am sorry for the unconvenience that we might have caused. If you can, do not upgrade Ion until version 2.1.2 do not get approved.

    Evgeni
  12. Evgeni
    Evgeni avatar
    21 posts
    Member since:
    Jun 2012

    Posted 03 Sep 2012 Link to this post

    New version is out. It seems that is working with QR code scanned projects.
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