Adding splash Screen Page Does nothing

12 posts, 0 answers
  1. Kristopher
    Kristopher avatar
    13 posts
    Member since:
    Jul 2013

    Posted 21 Jul 2014 Link to this post

    I've created two portrait splash screens, one for ipad with retina and one for ipad without retina.  Both images are the correct sizes (768x1004) and (1536, 2008).  

    When I select the files in the application's properties/iOS/SplashScreens tab, nothing happens.  Any idea why this is?  
  2. Kristopher
    Kristopher avatar
    13 posts
    Member since:
    Jul 2013

    Posted 21 Jul 2014 in reply to Kristopher Link to this post

    Also, when trying to edit a project's properties in the General Tab, such as changing the display name and description of the project, it puts the project into an inconsistent state and must be deleted.  Is there a way to change these properties without appbuilder since I can't seem to change these properties at all. 
  3. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 22 Jul 2014 Link to this post

    Hi Kristopher,

    I was unable to reproduce such a behavior using the AppBuilder extension for VisualStudio. Can you please send us the log files available under %localappdata%\Telerik\BlackDragon\Logs.

    Also, such issues might be related to the project being under source control and the project configuration file being locked. If you are using a source control tool, please make sure that the .abproject file is not locked. The file should be placed in the project folder on your file system and if it is locked, the project settings changes will not be applied. 

    If the file is not locked, we would appreciate it if you can attach your solution in a support ticket. This will allow us to examine the app and test its behavior locally.

    I'm looking forward towards your reply.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  4. Kristopher
    Kristopher avatar
    13 posts
    Member since:
    Jul 2013

    Posted 22 Jul 2014 in reply to Tina Stancheva Link to this post

    Thanks for the reply.  After looking at the logs, it was an access denied error.  Running visual studio as administrator fixed these problems.  Thanks!
  5. Sudipta
    Sudipta avatar
    3 posts
    Member since:
    Jul 2014

    Posted 01 Aug 2014 Link to this post

    Hi,

    I have a similar issue. The icons and splash screens were all there yesterday. Today after updating the Appbuilder plugin for Visual Studio 2013, both icons and splash screens are gone (all of them showing no-image). Besides I cannot upload a new image. It is always says "no image" even after I try to upload a new icon or splash screen.

    Thanks,
    Sudipta  
  6. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 04 Aug 2014 Link to this post

    Hello Sudipta,

    I posted a reply in the support thread you opened regarding this case. I will, however, post the same information here so that the community can also benefit from it:

    At the moment, there is an issue with the icons displayed within the AppBuilder extension for VisualStudio. There is no visual representation of the uploaded image for all platforms for app icons, splash screens, tile images. You can still upload new images but there is no visual indication of the status of the operation in the Project Properties window. However, the icon changes are actually applied and running the app on a device will confirm that fact.

    We are currently working on a fix, but in the meantime you can check the uploaded icons/images in the solution explorer under the App_Resources folder where the image files are contained.

    I would also like to apologize for any inconvenience this issue might have caused you.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  7. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 07 Aug 2014 Link to this post

    Hi,

    We currently released a hotfix for this issue. 
    We kindly ask you to update your client and test our solution.
    Thank you for your patience.

    Please do not hesitate to contact us if you need further assistance.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  8. Rodney King
    Rodney King avatar
    9 posts
    Member since:
    Sep 2012

    Posted 27 Jan 2015 in reply to Zdravko Link to this post

    I am also trying to update my app icons, splash, etc for WINDOWS phone.  I see the icons, the format and sizes are correct.  I attempt to select the file screen blinks and the icon is still the default app builder icon.  This does not seem to work at all.  Please reply.  This is VS plugin, windows server 2008, vs 2012
  9. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 28 Jan 2015 Link to this post

    Hello Rodney,

    We haven't received similar reports about the latest version of the AppBuilder extension for Visual Studio. Can you please let us know which version you are currently using on your side. You can find the version of the extension by opening the AppBuilder->Help->About menu option.

    If you aren't using the latest version, would you please try to update it. I tested on my side creating a sample AppBuilder Kendo UI Drawer application in Visual Studio 2012. I was able to successfully change the icons and the splash screen image of the app through the project properties. I attached my project for reference as well. Would you please try changing the Windows Phone icons in that project on your side and let me know the results.

    Also, it might help to check the AppBuilder logs - would please send those over as well. You can find them under %localappdata%\Telerik\BlackDragon\Logs. Thank you in advance.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  10. Rodney King
    Rodney King avatar
    9 posts
    Member since:
    Sep 2012

    Posted 28 Jan 2015 in reply to Tina Stancheva Link to this post

    We are using the latest version of app builder, the icons suddenly showed up after opening and closing visual studio multiple times.  Is there some delay in uploading these files?
  11. Rodney King
    Rodney King avatar
    9 posts
    Member since:
    Sep 2012

    Posted 28 Jan 2015 in reply to Tina Stancheva Link to this post

    attaching black dragon txt(renamed from .log) from yesterday
  12. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 29 Jan 2015 Link to this post

    Hello Rodney,

    Thank you for attaching the log to this ticket.  There are multiple errors logged indicating that Visual Studio cannot access the ...\App_Resources\WP8\ApplicationIcon.png file. This is the cause for your issue, but let me take a step back and try to elaborate on how the project icon settings work.

    AppBuilder provides you with a handy UI allowing you to control multiple platform-specific settings, such as the Windows Phone application icon and splash screen images. These settings are actually applied through the platform-specific configuration files and resources. In an AppBuilder project such files and resources are placed under the App_Resources folder. This means that when you upload images for the Windows Phone application icon and splash screen, AppBuilder will add them in your project under the App_Resources\WP8 folder.

    Having that in mind, we can now go back to the error being thrown in your project - access denied to the ...\App_Resources\WP8\ApplicationIcon.png file. When you are working under a version control, the version control can lock project files by either blocking or making them read-only. In both cases, AppBuilder cannot access them and the uploaded images cannot be added or applied in the project. This is actually a bug on our side which I logged in our internal issue tracker. It seems we haven't handled the case of having the image files under App_Resources locked under a source control tool and I updated your Telerik points for bringing this case to our attention.

    If you are using TFS as a source control and you have the files under App_Resources checked in, please check them out before replacing them through the UI. If you are using a different source control, please let us know which one, so we can make sure to test an AppBuilder project behavior with it.

    Checking out the files can be a temporary workaround until the issue is addressed, which should be in one of our next releases.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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