Adding a deleted user back to the Team Pulse

[Soujanya]

I deleted a user from the User & License Management screen and now want to add the same user with the same username, domain and email information. The tool does not allow me to add this. Is there any way I can add the user again?
Thanks.

[Elena Hristova]

Hi Soujanya,

 We are sorry for your inconvenience and some discussions are held to help us come to the best solution of the problem. The current behavior is implemented in order to prevent the following scenario: If you have deleted user that done some kind of work and then create a new user with same name we will show you that the new user already finished something which is not true.

 What you can do now is open the database and change user data from there. Users are not physically deleted from the database, so if you want to recover a particular user, you can open Users table and update desired user's DeletionDate property to NULL. You can use the following sql script:

UPDATE [TeamPulse].[dbo].[User]
   SET [DeletionDate] = NULL
 WHERE [Username] = '<desired username>'
GO

 If you have any problems doing this or any other concerns, please do not hesitate to contact us again.

Greetings,

Elena Peneva
the Telerik team

 

[Dave]

Related and continuation to the previous question.  We recently ran the following script

UPDATE [TeamPulse].[dbo].[User]

   SET [DeletionDate] = NULL, IsEnabled = 1


 WHERE [Username] = '<desired username>'

GO

The record now looks like the other users records.  But when I attempt to log into the system I receive the following error.

There was an error connecting to the database.  Please verify your configuration and try again.
Tip: TeamPulse can continue to function after an error but may be unstable.  If errors continue, Refresh your browser, and TeamPulse will reload your current page.

The error is limited to my account, other accounts are still able to log into the system.  I am using the same methodology as they are by via the URL.  Also my record is being updated in the database under LastLoggedInDate (or something similar to that field name).  I have also tried to access TeamPulse via multiple machines.  Is there a workaround or remedy to this problem?

dave

[David Harris]

Hi Dave,

I'm sorry to hear you are experiencing problems. Is there an option on the error dialog to copy the error contents to the clipboard? If so, it would be helpful for us if you pasted the error contents into a reply here so that we could view the exact error.

In the meantime, in terms of resolving the issue, without further details one thing you might try is logging out and logging back in, in case something is cached which is causing a problem. To do this, visit the following URL (making sure to replace the portion in brackets with your correct host name):

http://<teampulsehostname>:9898/WebLogin/Login.aspx?Logout=true

You should then be able to log back in and, hopefully, correctly access the app.

If not, please forward the error contents as specified in the first paragraph so that we might get a better understanding of the specific issue.

Also, the latest release of TeamPulse (2012 R1) includes an improvement to the User Management site that allows the ability to view, edit, and restore deleted users. This should help in the future for resolving situations like the one that required the SQL script you needed to run.

Regards,
David Harris
the Telerik team

[Dave]

David,
Thanks for the URL.  That worked.  The error message was that I was an unlicensed user and cannot access the data service.  I'll also have our contract's manager look at the updated version.

Thanks,

dave

[Elena Hristova]

Hello Dave,

 We are happy to hear that the problem is now resolved. 
 
 If you experience any problems or you wish to share ideas or feedback do not hesitate to contact us again.

Greetings,
Elena Peneva
the Telerik team