add search funcationality to My Support section

9 posts, 0 answers
  1. Mostafa Anoosheh
    Mostafa Anoosheh avatar
    462 posts
    Member since:
    Nov 2005

    Posted 18 Feb 2006 Link to this post

    Hello,
    I think it's very good if you can add search funcationality to My Support section.

    Best Regards
  2. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 20 Feb 2006 Link to this post

    Hi Mostafa,

    We offer the search tool on nearly all www.telerik.com pages, including in the "New Support Ticket" section. Is this what you are looking for?


    Sincerely yours,
    Robert
    the telerik team
  3. Mostafa Anoosheh
    Mostafa Anoosheh avatar
    462 posts
    Member since:
    Nov 2005

    Posted 20 Feb 2006 Link to this post

    Hi Robert,
    Excuse me English isn't my native language.
    You provide search in Documentation, Forums, Knowledge Base, Product Examples, Web-site but my request return to the ability of search in my support ticket in My ClientNet section.

    Best Regards
  4. Zhivko Dimitrov
    Admin
    Zhivko Dimitrov avatar
    73 posts

    Posted 21 Feb 2006 Link to this post

    Hello Mostafa,

    Your English is perfect, and so is your suggestion. After a suggestion from other visitors, we actually plan to implement a new feature that allows users to search not only through theirs', but through others' support messages as well - you will be able to classify all of your support communication as private or public and give access to other telerik visitors to your public support tickets. We hope this will greatly increase the self-help resources available to our users. What do you think about the idea? Would you be willing to share your support tickets with others? Can you think of other ways we can improve our system to make it easier for you?

    Kind regards,
    Zhivko Dimitrov
    the telerik team
  5. Mostafa Anoosheh
    Mostafa Anoosheh avatar
    462 posts
    Member since:
    Nov 2005

    Posted 21 Feb 2006 Link to this post

    Hello Zhivko,
    This idea is very nice & i'll share my support tickets with others.
    i'm waiting for more better service from Telerik.

    thank you in advance
  6. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 22 Feb 2006 Link to this post

    You are welcome, Mostafa.


    Have a nice day,

    Zhivko
    the telerik team
  7. Martin
    Martin avatar
    199 posts
    Member since:
    Oct 2005

    Posted 23 Feb 2006 Link to this post

    As long as I can decide whether my support tickets are shared with other, that's fine. Probably I will not want to share tickets which contain source code from my projects.

    Usually if I have a support request which may be shared, I'm posting it to the forums.

    Regards,
    Martin

    BTW: maybe it would also be useful to have the possibility to delete old support tickets.
  8. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 23 Feb 2006 Link to this post

    Hello Martin,

    We prefer to keep all tickets in the system as we have users who are using quite old versions of our products. These tickets help us locate old issues and provide to-the-point answers. Additionally, old tickets help us escalate features which have been requested in the past.

    For these reasons, we are not sure that we will offer the possibility to delete old support tickets. We do plan to offer an Archive folder which will help you put some old tickets away. What do you think about this? Will this help?

    To some extend, we are a little like Gmail - nothing is to be deleted. At least not yet :-)


    Regards,
    Robert
    the telerik team
  9. Martin
    Martin avatar
    199 posts
    Member since:
    Oct 2005

    Posted 23 Feb 2006 Link to this post

    Robert, that's OK for me :-)
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