AccessKey not working in Firefox or Safari

8 posts, 0 answers
  1. PASS
    PASS avatar
    29 posts
    Member since:
    Jun 2007

    Posted 03 Sep 2009 Link to this post

    I can only get the AccessKey funcionality of the RadTreeView to work in IE8. It is not working in Firefox 3.5, or Safari 4.0.

    I copied and pasted the example provided under the control demo, and added accesskey="W".

    When I press Alt+W in Firefox or Safari, nothing happens. The treeview is not focused, and I cannot use the arrow keys for navigation.
  2. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 04 Sep 2009 Link to this post

    Hi Guido,

    In IE the access key is fired by selecting ALT + the key, but in Firefox the key combination is ALT + SHIFT + the key. This is a browser feature and there's nothing we can do about it. For details on the matter please refer to this article.

    Greetings,
    Paul
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. PASS
    PASS avatar
    29 posts
    Member since:
    Jun 2007

    Posted 04 Sep 2009 Link to this post

    Alt + Shift + W does not work in Firefox 3.5 or Safari 4.0 either.
  5. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 07 Sep 2009 Link to this post

    Hi Guido,

    We checked the mentioned access key (Shift+Alt+W) and it works just fine on our end. Please check if you have some extension(s) that reserves the mentioned key combination.

    Kind regards,
    Paul
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  6. PASS
    PASS avatar
    29 posts
    Member since:
    Jun 2007

    Posted 10 Sep 2009 Link to this post

    I only have three add-ons for Firefox: User Agent Switcher, Fast Dial, and Xmarks.

    I disabled all of them and restarted Firefox.

    Pressing Alt + Shift + W does nothing.



    1         <telerik:RadTreeView ID="RadTreeView1" Height="320px" Width="300" runat="server" CheckBoxes="True" TabIndex="1" accesskey="W" > 
    2             <Nodes> 
    3                 <telerik:RadTreeNode Text="Mailbox - John Smith" Expanded="True" ImageUrl="~/TreeView/Img/Outlook/mailbox.gif"
    4                     <Nodes> 
    5                         <telerik:RadTreeNode Text="Calendar" ImageUrl="~/TreeView/Img/Outlook/calendar.gif" /> 
    6                         <telerik:RadTreeNode Text="Contacts" ImageUrl="~/TreeView/Img/Outlook/contacts.gif" /> 
    7                         <telerik:RadTreeNode Text="Deleted Items (6)" ImageUrl="~/TreeView/Img/Outlook/delete.gif" /> 
    8                         <telerik:RadTreeNode Text="Drafts" ImageUrl="~/TreeView/Img/Outlook/drafts.gif" /> 
    9                         <telerik:RadTreeNode Text="Inbox (14)" Expanded="True" ImageUrl="~/TreeView/Img/Outlook/inbox.gif"
    10                             <Nodes> 
    11                                 <telerik:RadTreeNode Text="Invoices" ImageUrl="~/TreeView/Img/Outlook/folder.gif" /> 
    12                             </Nodes> 
    13                         </telerik:RadTreeNode> 
    14                         <telerik:RadTreeNode Text="Journal" ImageUrl="~/TreeView/Img/Outlook/journal.gif" /> 
    15                         <telerik:RadTreeNode Text="Junk E-mail" ImageUrl="~/TreeView/Img/Outlook/junk.gif" /> 
    16                         <telerik:RadTreeNode Text="Outbox" ImageUrl="~/TreeView/Img/Outlook/outbox.gif" /> 
    17                         <telerik:RadTreeNode Text="RSS Feeds" ImageUrl="~/TreeView/Img/Outlook/rss.gif" /> 
    18                         <telerik:RadTreeNode Text="Sent Items" ImageUrl="~/TreeView/Img/Outlook/sent.gif" /> 
    19                         <telerik:RadTreeNode Text="Tasks" ImageUrl="~/TreeView/Img/Outlook/tasks.gif" /> 
    20                         <telerik:RadTreeNode Text="Search Folders" ImageUrl="~/TreeView/Img/Outlook/search.gif"
    21                             <Nodes> 
    22                                 <telerik:RadTreeNode Text="Form Follow Up" ImageUrl="~/TreeView/Img/Outlook/search.gif" /> 
    23                                 <telerik:RadTreeNode Text="Large Mail" ImageUrl="~/TreeView/Img/Outlook/search.gif" /> 
    24                                 <telerik:RadTreeNode Text="Unread Mail" ImageUrl="~/TreeView/Img/Outlook/search.gif" /> 
    25                             </Nodes> 
    26                         </telerik:RadTreeNode> 
    27                     </Nodes> 
    28                 </telerik:RadTreeNode> 
    29             </Nodes> 
    30         </telerik:RadTreeView> 

  7. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 11 Sep 2009 Link to this post

    Hello Guido,

    Actually, you are right. There is a problem with the access key functionality under FF. Your report has been logged and we'll do our best to fix it in the upcoming versions of the control.

    Your Telerik points have been updated for the report.

    Best wishes,
    Paul
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  8. Alan
    Alan avatar
    4 posts
    Member since:
    Mar 2015

    Posted 24 Mar 2015 in reply to Paul Link to this post

    Hi Paul

    We've now got the same issue in out application but we are using an older version of Telerik software. Could you advise as to whether or not this issue was indeed fixed, and if so, what version he fix was included in?

    Many thanks

    Alan
  9. Dimitar
    Admin
    Dimitar avatar
    281 posts

    Posted 26 Mar 2015 Link to this post

    Hi Alan,

    You may test the current Keyboard support on the RadTreeView Keyboard Support online demo. The AccessKey set for the demo is W. Could you specify the version that you use in your application as well as the browsers tested and their versions?

    Regards,
    Dimitar
    Telerik
     

    See What's Next in App Development. Register for TelerikNEXT.

     
Back to Top
UI for ASP.NET Ajax is Ready for VS 2017