AccessKey not working in Firefox or Safari

[Cyber High]

I can only get the AccessKey funcionality of the RadTreeView to work in IE8. It is not working in Firefox 3.5, or Safari 4.0.

I copied and pasted the example provided under the control demo, and added accesskey="W".

When I press Alt+W in Firefox or Safari, nothing happens. The treeview is not focused, and I cannot use the arrow keys for navigation.

[Paul]

Hi Guido,

In IE the access key is fired by selecting ALT + the key, but in Firefox the key combination is ALT + SHIFT + the key. This is a browser feature and there's nothing we can do about it. For details on the matter please refer to this article.

Greetings,
Paul
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

[Cyber High]

Alt + Shift + W does not work in Firefox 3.5 or Safari 4.0 either.

[Paul]

Hi Guido,

We checked the mentioned access key (Shift+Alt+W) and it works just fine on our end. Please check if you have some extension(s) that reserves the mentioned key combination.

Kind regards,
Paul
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

[Cyber High]

I only have three add-ons for Firefox: User Agent Switcher, Fast Dial, and Xmarks.

I disabled all of them and restarted Firefox.

Pressing Alt + Shift + W does nothing.

	<telerik:RadTreeView ID="RadTreeView1" Height="320px" Width="300" runat="server" CheckBoxes="True" TabIndex="1" accesskey="W" >
	<Nodes>
	<telerik:RadTreeNode Text="Mailbox - John Smith" Expanded="True" ImageUrl="~/TreeView/Img/Outlook/mailbox.gif">
	<Nodes>
	<telerik:RadTreeNode Text="Calendar" ImageUrl="~/TreeView/Img/Outlook/calendar.gif" />
	<telerik:RadTreeNode Text="Contacts" ImageUrl="~/TreeView/Img/Outlook/contacts.gif" />
	<telerik:RadTreeNode Text="Deleted Items (6)" ImageUrl="~/TreeView/Img/Outlook/delete.gif" />
	<telerik:RadTreeNode Text="Drafts" ImageUrl="~/TreeView/Img/Outlook/drafts.gif" />
	<telerik:RadTreeNode Text="Inbox (14)" Expanded="True" ImageUrl="~/TreeView/Img/Outlook/inbox.gif">
	<Nodes>
	<telerik:RadTreeNode Text="Invoices" ImageUrl="~/TreeView/Img/Outlook/folder.gif" />
	</Nodes>
	</telerik:RadTreeNode>
	<telerik:RadTreeNode Text="Journal" ImageUrl="~/TreeView/Img/Outlook/journal.gif" />
	<telerik:RadTreeNode Text="Junk E-mail" ImageUrl="~/TreeView/Img/Outlook/junk.gif" />
	<telerik:RadTreeNode Text="Outbox" ImageUrl="~/TreeView/Img/Outlook/outbox.gif" />
	<telerik:RadTreeNode Text="RSS Feeds" ImageUrl="~/TreeView/Img/Outlook/rss.gif" />
	<telerik:RadTreeNode Text="Sent Items" ImageUrl="~/TreeView/Img/Outlook/sent.gif" />
	<telerik:RadTreeNode Text="Tasks" ImageUrl="~/TreeView/Img/Outlook/tasks.gif" />
	<telerik:RadTreeNode Text="Search Folders" ImageUrl="~/TreeView/Img/Outlook/search.gif">
	<Nodes>
	<telerik:RadTreeNode Text="Form Follow Up" ImageUrl="~/TreeView/Img/Outlook/search.gif" />
	<telerik:RadTreeNode Text="Large Mail" ImageUrl="~/TreeView/Img/Outlook/search.gif" />
	<telerik:RadTreeNode Text="Unread Mail" ImageUrl="~/TreeView/Img/Outlook/search.gif" />
	</Nodes>
	</telerik:RadTreeNode>
	</Nodes>
	</telerik:RadTreeNode>
	</Nodes>
	</telerik:RadTreeView>

[Paul]

Hello Guido,

Actually, you are right. There is a problem with the access key functionality under FF. Your report has been logged and we'll do our best to fix it in the upcoming versions of the control.

Your Telerik points have been updated for the report.

Best wishes,
Paul
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

[Alan]

Hi Paul

We've now got the same issue in out application but we are using an older version of Telerik software. Could you advise as to whether or not this issue was indeed fixed, and if so, what version he fix was included in?

Many thanks

Alan

[Dimitar]

Hi Alan,

You may test the current Keyboard support on the RadTreeView Keyboard Support online demo. The AccessKey set for the demo is W. Could you specify the version that you use in your application as well as the browsers tested and their versions?

Regards,
Dimitar
Telerik