I am sorry to hear you are facing difficulties with our product.
If you are referring to the problem described here
I can only reiterate what my colleagues already said. The issue was fixed with the R1 2016 release of the Visual Studio Extensions. I have confirmed the fix with version 2016.1.111.0 of the Telerik UI for ASP.NET AJAX VSExtensions
on VS2010 and the latest version (2016.5.1111.0) of the extensions for the same product on VS2012.
Could you please try to update the Telerik UI for ASP.NET AJAX
Visual Studio extensions to the latest available version and let us know in case the issue still persists?
The steps below will help you to upgrade the installed ASP.NET Ajax extensions to the latest version:
1. Launch Visual Studio
2. Select Extensions and Updates... item under the Tools menu
3. Expand Updates tab and choose Visual Studio Gallery item
4. Select Telerik ASP.NET AJAX VSExtensions and press Update button
5. Proceed with the installation and restart Visual Studio when prompted
Have in mind that the extensions available in the Visual Studio Gallery
support VS2012 or above
. Extensions installed in previous versions of Visual Studio could be updated with the Telerik UI for ASP.NET AJAX
stand-alone installer downloaded from Your Account
. The following steps would help you do the latter:
1. Log in
into your Telerik
on the Download
button on the top of the page
Telerik UI for ASP.NET AJAX
the desired version in the Version
drop down (2016 R1 or later)
the standalone installer (msi
6. Follow the installation steps
I'm looking forward to your reply.
Telerik by Progress