2011 Q1 Installation failing

3 posts, 0 answers
  1. Rajendran
    Rajendran avatar
    3 posts
    Member since:
    Oct 2012

    Posted 27 Apr 2011 Link to this post

    Hi,

    We are getting the following error message while trying to install 2011 Q1 RAD controls. We un-installed the previous version and then tried to install the new version. ( Error is attached)

    The system is running Windows XP - SP3

    Thanks and Regards

    Rajendran Menon
  2. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 27 Apr 2011 Link to this post

    Hi Rajendran,

    After you click the OK button you should get a screen, suggesting that you run the installer with logging enabled. Can you please, click that button and send us the log after the installer fails?

    The log file will help us identify the reason for the error.

    Just in case, can you check if you have the latest Windows Updates installed? KB931125 contains an update of the Root Certificates, which is needed by the MSHelp3 system for the verification of the Telerik Documentation.

    Kind regards,
    Erjan Gavalji
    the Telerik team

    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.

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  4. Rajendran
    Rajendran avatar
    3 posts
    Member since:
    Oct 2012

    Posted 29 Apr 2011 Link to this post

    Hi,

    Thanks for the response.

    After installing KB931125, the issue has been fixed.

    Thanks and Regards

    Rajendran Menon
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