Hi,
We are getting the following error message while trying to install 2011 Q1 RAD controls. We un-installed the previous version and then tried to install the new version. ( Error is attached)
The system is running Windows XP - SP3
Thanks and Regards
Rajendran Menon
We are getting the following error message while trying to install 2011 Q1 RAD controls. We un-installed the previous version and then tried to install the new version. ( Error is attached)
The system is running Windows XP - SP3
Thanks and Regards
Rajendran Menon
2 Answers, 1 is accepted
0
Hi Rajendran,
After you click the OK button you should get a screen, suggesting that you run the installer with logging enabled. Can you please, click that button and send us the log after the installer fails?
The log file will help us identify the reason for the error.
Just in case, can you check if you have the latest Windows Updates installed? KB931125 contains an update of the Root Certificates, which is needed by the MSHelp3 system for the verification of the Telerik Documentation.
Kind regards,
Erjan Gavalji
the Telerik team
After you click the OK button you should get a screen, suggesting that you run the installer with logging enabled. Can you please, click that button and send us the log after the installer fails?
The log file will help us identify the reason for the error.
Just in case, can you check if you have the latest Windows Updates installed? KB931125 contains an update of the Root Certificates, which is needed by the MSHelp3 system for the verification of the Telerik Documentation.
Kind regards,
Erjan Gavalji
the Telerik team
Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
0
Rajendran
Top achievements
Rank 1
Rank 1
answered on 29 Apr 2011, 09:36 AM
Hi,
Thanks for the response.
After installing KB931125, the issue has been fixed.
Thanks and Regards
Rajendran Menon
Thanks for the response.
After installing KB931125, the issue has been fixed.
Thanks and Regards
Rajendran Menon