You are ambitious. You are motivated. You have ideals. You want to work on cutting edge projects. You prefer the we to the I. You are not afraid of change. You are not afraid of challenges. You have a true passion for what you do. You have dreams and you want to make them a reality. You hate mediocrity. You have always wanted to work in a great company with great people. If this sounds like you, then continue to read on!
The Telerik team is growing and we are currently looking for a Developer Support Specialist to join our team in Waltham, MA and The Woodlands, TX. As a member of the team you will be the link between the customers and the various product teams at Telerik while addressing client's technical inquiries. Relying on your background with ASP.NET technologies and past experience in client facing roles, your main duty will be to provide timely support to customers and members of the sales team through our online ticketing system, email, or over the phone. The ideal candidate will be able to quickly solve problems that involve a broad range of technical skills with an emphasis in .NET essentials and an in-depth knowledge of Telerik's products.
If you were a part of our team, here are some of the things you would have done last week as a Developer Support Specialist:
• Provided rapid pre-purchase technical assistance and answers to clients and the sales team by answering support tickets via an online ticketing system and phone
• Created brief, focused, technical videos covering features and usage of Telerik tools
• Supported the Telerik sales process with technical product webinars
• Assisted the product teams with blog posts highlighting unique uses of Telerik tools in projects
• Worked on code projects that support internal needs, and help you become a master of Telerik tools and a solid Microsoft .NET professional
• Acted as a liaison between clients and the product development teams, by providing client feedback and product requests to the development teams
• Researched competing products and produced insightful competitive information for the marketing team
You will be the person who has (a):
• Technical background in web related technologies (preferably ASP.NET)
• Programming experience with C#, VB.NET, and/or JavaScript
• Bachelor's degree in Computer Science, or relevant field
• Excellent communication skills: listening, written, verbal
• Previous background in a technical customer-oriented job will be considered highly advantageous, but is not required
• Exceptional ability to learn new skills
• Down-to-earth, creative, driven and friendly personality
If you are looking for a :
• Constant stream of fun challenges to solve- with the resources to solve them
• Friendly, informal, and knowledge-sharing environment with smart people around you
• Chance to join a team and a company globally recognized for its cutting-edge products
• Way to impact millions of people worldwide through your ideas
• Dynamic opportunity for professional growth
• Company with a social and benefits program that allows you to concentrate on your job and career
• Company that pays as much as it can give rather than as little as it can get away with
Please send the following documents to careers@telerik.com:
• Resume
• Cover letter (please avoid using a template; we want to see a personal touch)
A little about Telerik:
Telerik’s mission is to make software development easier and more enjoyable. Our tools for agile project management, collaboration, development and testing allow companies of all sizes to create richer, more stable and aesthetic software faster than ever before. Trusted by over 100,000 customers worldwide for our devotion to quality and customer care, Telerik helps technical and business professionals maximize their productivity and "deliver more than expected” every day.
Telerik is the preferred developer tools provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan "deliver more than expected" summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customer’s expectations. As true craftsmen, we don't believe in compromises and our goal is to only release tools that we can be proud of.
Telerik is an equal opportunity employer and supports workplace diversity.
Location: Waltham, MA; The Woodlands, TX