Home / Community / Forums / TFS Work Item Manager and TFS Project Dashboard > TFS Work Item Manager > Random crashes

• M

  Posted on Jan 18, 2010 (permalink)

  Hi there. I am experiencing seemingly random application crashes when running the WIM application. It happens either directly at startup or sometime in the first five minutes of clicking around. It also happens with the Project dashboard application. A standard windows crash dialog appears (this application has stopped working) and a mini dump file is created. I have analyzed this dump file for you: Integer division by zero in method PenIMC!CPimcContext::GetPenEventCore.

  
  

  Regards,

  Maarten van Dillen
  

  
  

  FAULTING_IP: 

  PenIMC!CPimcContext::GetPenEventCore+10d

  52d8607a f77130          div     eax,dword ptr [ecx+30h]

  
  

  EXCEPTION_RECORD:  0775f100 -- (.exr 0x775f100)

  .exr 0x775f100

  ExceptionAddress: 52d8607a (PenIMC!CPimcContext::GetPenEventCore+0x0000010d)

     ExceptionCode: c0000094 (Integer divide-by-zero)

    ExceptionFlags: 00000000

  NumberParameters: 0

  
  

  DEFAULT_BUCKET_ID:  WRONG_SYMBOLS

  PROCESS_NAME:  WIM.exe
  

  ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
  

  EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
  

  NTGLOBALFLAG:  0
  

  APPLICATION_VERIFIER_FLAGS:  0
  

  MANAGED_STACK: !dumpstack -EE
  

  !dumpstack -EE

  No export dumpstack found

  
  

  FAULTING_THREAD:  00004580

  PRIMARY_PROBLEM_CLASS:  WRONG_SYMBOLS
  

  BUGCHECK_STR:  APPLICATION_FAULT_WRONG_SYMBOLS
  

  LAST_CONTROL_TRANSFER:  from 52d862a4 to 52d8607a
  

  
  

  STACK_TEXT:  

  0775f3e8 52d862a4 00000001 0775f504 0775f4f0 PenIMC!CPimcContext::GetPenEventCore+0x10d

  0775f42c 52d863e4 00000002 02b99324 00000648 PenIMC!CPimcContext::GetPenEventMultiple+0x118

  0775f4a0 54065e94 02ef48b8 0287d6c0 00000001 PenIMC!GetPenEventMultiple+0x6d

  0775f4c0 54065e94 0775f4fc 0775f4f8 0775f4f4 PresentationCore_ni!`string' <PERF> (PresentationCore_ni+0x7b5e94)

  0775f528 710e6ea6 02b95fb4 0775f548 710f032f PresentationCore_ni!`string' <PERF> (PresentationCore_ni+0x7b5e94)

  0775f534 710f032f 0775f58c 02b95fb4 02b95f80 mscorlib_ni+0x216ea6

  0775f548 710e6e24 0287d784 00000000 057482f8 mscorlib_ni+0x22032f

  0775f560 71ac1b4c 00000000 68c419c4 0775f5f0 mscorlib_ni+0x216e24

  0775f570 71ad21f9 0775f640 00000000 0775f610 mscorwks!CallDescrWorker+0x33

  0775f5f0 71ae8274 0775f640 00000000 0775f610 mscorwks!CallDescrWorkerWithHandler+0xa3

  0775f728 71ae82a7 7105290c 0775f884 0775f7bc mscorwks!MethodDesc::CallDescr+0x19c

  0775f744 71ae82c5 7105290c 0775f884 0775f7bc mscorwks!MethodDesc::CallTargetWorker+0x1f

  0775f75c 71b5d2a9 0775f7bc 53a5ebe5 057482f8 mscorwks!MethodDescCallSite::Call+0x1a

  0775f944 71aea84f 0775fac0 00000000 00000000 mscorwks!ThreadNative::KickOffThread_Worker+0x192

  0775f958 71aea7eb 0775fa34 0775f9e0 71b9991b mscorwks!Thread::DoADCallBack+0x32a

  0775f9ec 71aea711 0775fa34 53a5e889 00000000 mscorwks!Thread::ShouldChangeAbortToUnload+0xe3

  0775fa28 71aea89d 0775fa34 00000001 00000000 mscorwks!Thread::ShouldChangeAbortToUnload+0x30a

  0775fa50 71b5d07a 00000001 71b5d18f 0775fac0 mscorwks!Thread::ShouldChangeAbortToUnload+0x33e

  0775fa68 71b5d154 00000001 71b5d18f 0775fac0 mscorwks!ManagedThreadBase::KickOff+0x13

  0775fb04 71bc2a66 05717778 77124cd4 0775faa4 mscorwks!ThreadNative::KickOffThread+0x26b

  0775fe1c 75c94911 056b85f0 0775fe68 7709e4b6 mscorwks!Thread::intermediateThreadProc+0x49

  0775fe28 7709e4b6 056b85f0 54d8780b 00000000 kernel32!BaseThreadInitThunk+0xe

  0775fe68 7709e489 71bc2a20 056b85f0 00000000 ntdll!__RtlUserThreadStart+0x23

  0775fe80 00000000 71bc2a20 056b85f0 00000000 ntdll!_RtlUserThreadStart+0x1b

  
  

  Reply

• Telerik Admin

  Posted on Jan 19, 2010 (permalink)

  Hello Maarten,
  
  Thanks for reporting this issue and providing the contents of the dump file.  Unfortunately, I can't determine what the issue is using the contents of that file.  It looks like an error is happening in the .NET framework.  Can you try a few things for me?
  
  

  1. Look in the WIM log file to see if there is any potentially useful information in it ({My Documents}\Work Item Manager\WIM-log.txt)
  2. Ensure prerequisites installed correctly.
     • .NET 3.5 SP1
     • VS2008 SP1 (must be installed after installing Team Explorer 2008)
  3. Re-install the Work Item Manager.

  
  Regards,
  Joel
  

   

  Reply

• M

  Posted on Jan 21, 2010 (permalink)

  Hi joel,

  
  

  Thanks for your suggestions. I looked the log file and see the following crashes (see below), although I am not certain these were the crashes I talked about since I have had also some other crashes. Please note that I did switch TFS projects with the task board.

  
  

  The good news is, it stopped crashing after my bug report and we even did a successful sprint planning meeting with it, so until it starts crashing again, let's not investigate any further unless you see something in the log that concerns you.

  
  

  Regards,

  Maarten

  
  

  2010-01-18 11:14:01,303 [17800] [1] INFO  IRC.Gear.WorkItemManager.Wpf.App - Application Starting.   

  2010-01-18 11:14:20,325 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-18 11:14:20,668 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.Planning.IterationPlanningSession - Could not find iteration planning session file for Tensing Mobile Platform. (C:\Users\mvandillen\Documents\Work Item Manager\srv-denali\Tensing Mobile Platform\IterationPlanningSession.xml).   

  2010-01-18 11:14:20,914 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=True, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=0, Warnings=0.   

  2010-01-18 11:14:38,856 [17800] [1] INFO  IRC.Gear.WorkItemManager.Common.TfsConnection - Cache Refreshed: False || Num Tries: 3 || Server: srv-denali.   

  2010-01-18 11:14:45,036 [17800] [3] INFO  IRC.Gear.WorkItemManager.Common.UserSettings - User Settings file changed (C:\Users\mvandillen\Documents\Work Item Manager\UserSettings.xml).   

  2010-01-18 11:14:45,969 [17800] [3] INFO  IRC.Gear.WorkItemManager.Common.UserSettings - User Settings file changed (C:\Users\mvandillen\Documents\Work Item Manager\UserSettings.xml).   

  2010-01-18 11:14:55,624 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-18 11:17:50,175 [17800] [1] DEBUG IRC.Gear.WorkItemManager.Common.TfsAssemblyLoader - Looking for assembly 'Microsoft.TeamFoundation.WorkItemTracking.Controls' in the VS2008 directory.   

  2010-01-18 11:17:50,178 [17800] [1] DEBUG IRC.Gear.WorkItemManager.Common.TfsAssemblyLoader - Attempting to load assembly 'c:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\Microsoft.TeamFoundation.WorkItemTracking.Controls.dll'.   

  2010-01-18 11:17:50,261 [17800] [1] DEBUG IRC.Gear.WorkItemManager.Common.TfsAssemblyLoader - Successfully loaded assembly 'c:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\Microsoft.TeamFoundation.WorkItemTracking.Controls.dll'.   

  2010-01-18 11:18:39,462 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-18 11:19:53,461 [17800] [1] ERROR IRC.Gear.WorkItemManager.Data.SourceControlManager - Error connecting to source control server srv-denali for project Product Backlog Request.  Microsoft.TeamFoundation.VersionControl.Client.VersionControlException: There is no team project named 'Product Backlog Request' in source control.

     at Microsoft.TeamFoundation.VersionControl.Client.VersionControlServer.GetTeamProject(String name)

     at IRC.Gear.WorkItemManager.Data.SourceControlManager.Initialize(String serverAddress, String projectName, Nullable`1 useSourceControl)

   

  2010-01-18 11:19:53,617 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.Planning.IterationPlanningSession - Could not find iteration planning session file for Product Backlog Request. (C:\Users\mvandillen\Documents\Work Item Manager\srv-denali\Product Backlog Request\IterationPlanningSession.xml).   

  2010-01-18 11:20:24,008 [17800] [1] ERROR IRC.Gear.WorkItemManager.Controls.SetCurrentIterationWindow - Error saving Project Metadata for Product Backlog Request.  System.NullReferenceException: Object reference not set to an instance of an object.

     at IRC.Gear.WorkItemManager.Data.Metadata.ProjectMetadata.SetCurrentIteration(String currentIterationPath, DateTime startDate, Double duration)

     at IRC.Gear.WorkItemManager.Controls.SetCurrentIterationWindow.Save()

   

  2010-01-18 11:22:19,989 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-18 11:22:20,004 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.Planning.IterationPlanningSession - Could not find iteration planning session file for Tensing Mobile Platform. (C:\Users\mvandillen\Documents\Work Item Manager\srv-denali\Tensing Mobile Platform\IterationPlanningSession.xml).   

  2010-01-18 11:22:20,133 [17800] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=True, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=0, Warnings=0.   

  2010-01-18 11:22:25,637 [17800] [1] ERROR IRC.Gear.WorkItemManager.Data.SourceControlManager - Error connecting to source control server srv-denali for project Product Backlog Request.  Microsoft.TeamFoundation.VersionControl.Client.VersionControlException: There is no team project named 'Product Backlog Request' in source control.

     at Microsoft.TeamFoundation.VersionControl.Client.VersionControlServer.GetTeamProject(String name)

     at IRC.Gear.WorkItemManager.Data.SourceControlManager.Initialize(String serverAddress, String projectName, Nullable`1 useSourceControl)

  
  

  Reply

• Telerik Admin

  Posted on Jan 21, 2010 (permalink)

  Hello Maarten,
  
  I'm glad to hear that WIM is now working for you.  Nothing in that log file is out of the ordinary.  The only error in there is due to connecting to a project that does not have source control setup for it, which is perfectly fine.
  
  If you experience any other problems please let us know and we'll be glad to help.
  
  Regards,
  Joel
  

  Reply

• M

  Posted on Jan 22, 2010 (permalink)

  Hi Joel,

  
  

  The crash happened again. All installation instructions (.Net SP etc) from your first answer were already done on my system, so that is not the cause of the problem. I looked at the wim log file at the time of the crash, but nothing useful there.

  
  

  We were doing a sprint review with the task board showing on my monitor. The crash occurred at 10:21 when the mouse was moving over the screen (no click). I restarted manually at 10:22.

  
  

  Do you have any other suggestions?

  
  

  2010-01-22 10:08:17,809 [17288] [1] INFO  IRC.Gear.WorkItemManager.Wpf.App - Application Starting.   

  2010-01-22 10:08:23,702 [17288] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-22 10:08:24,570 [17288] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=True, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=0, Warnings=0. 

  2010-01-22 10:08:37,464 [17288] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-22 10:22:17,488 [21160] [1] INFO  IRC.Gear.WorkItemManager.Wpf.App - Application Starting.   

  2010-01-22 10:22:21,544 [21160] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  2010-01-22 10:22:22,459 [21160] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=True, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=0, Warnings=0. 

  2010-01-22 10:22:24,609 [21160] [1] INFO  IRC.Gear.WorkItemManager.Data.SourceControlManager - Source Control Get Result (Tensing Mobile Platform): No Action Needed=False, Resolvable Warnings=False, Conflicts=0, Failures=0, Operations=1, Warnings=0.   

  
  

  Reply

• Telerik Admin

  Posted on Jan 27, 2010 (permalink)

  Hi Maarten,
  
  I can't say for sure what is happening here, but I do have a few suggestions ard questions. 
  
  Have you tried running WIM on a different computer, and if so, did you have the same problem?  Can you give me a bit more information about your computer (OS, hardware, etc.)?  Since the problem seems to be happening within the .NET framework, I would be interested to know if re-installing .NET 3.5 SP1 would help solve this issue.  If you feel like giving that a shot, that would be great.
  
  Regards,
  Joel
  

  Reply

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