Home / Community & Support / Developer Productivity Tools Forums / ASP.NET > Spell > URGENT: Spell check stopped working

• John Willey

  Posted on Nov 2, 2007 (permalink)

  Please help ASAP; our customers are down...
  
  Today our users started getting a popup page when they click the spell check button: RadSpell error. Server returned error: 500.  Following this is the html for a page that includes this:  "<title>This language is incompatible with the phonetic spell check provider. &nbsp;Please use the edit distance spell provider by setting the SpellCheckProvider property to SpellCheckProvider.EditDistanceProvider.</title>
  
  Once again, nothing changed on the site -- been working fine for many weeks.  Is it possible that a word added to the custom dictionary could do this?  custom.txt is now about 57K...
  
  Please help ASAP...

• Valeri Hristov Valeri Hristov

  Posted on Nov 2, 2007 (permalink)

  Hello John,
  
  Yes, the custom dictionary could be a reason for the problem. Can you try to temporarily delete the text file and see if the problem is resolved?
  
  Sincerely yours,
  Valeri Hristov (Senior Developer, MCSD)
  the Telerik team

  
  Instantly find answers to your questions at the new Telerik Support Center

• John Willey

  Posted on Nov 2, 2007 (permalink)

  Thanks for the quick response -- We have several sites that using the RadSpeller so I was able to temporarily copy over the custom dictionary from one of those -- and the error messages are now gone. 
  
  But now I need to fix the original custom dictionary.?  I openned it with NotePad but don't see anything overtly wrong...  Any suggestions?

• Valeri Hristov Valeri Hristov

  Posted on Nov 2, 2007 (permalink)

  Hi John,
  
  The problem could happen if someone adds a custom word with incompatible characters, e.g. non english characters. As far I can see, the only supported characters are those from the english alphabet, plus N with a tilde (spanish ene). If one enters a word with german umlaut, the dictionary will break.
  
  Regards,
  Valeri Hristov (Senior Developer, MCSD)
  the Telerik team

  
  Instantly find answers to your questions at the new Telerik Support Center

• John Willey

  Posted on Nov 2, 2007 (permalink)

  Hi -- turned out to be the last entry in the en-US-custom.txt file -- removing it solved the problem.  Here's the interesting thing: the entry is simply "20210A" -- not sure why that should blow up the spell checker, but I confirmed that adding it back in does indeed cause the error.
  
  Thanks for your quick help; our customers are happily spell checking away.  Obviously you might want to have Telerik engineering find a way to prevent a mistyped word from taking down RadSepll.
  
  thanks again -- john

• Julie Gephart

  Posted on Jan 25, 2008 (permalink)

  I'm glad I found this thread, because this happened to me today too. My system's culprit word was "030E1a" so I'm guessing it may be freaking out on things that look like hexadecimals.  Any word on a fix? As John observed, it's a pretty important bug when a user can take down the whole spell-check system by entering the wrong word.
  
  

• Georgi Tunev Georgi Tunev

  Posted on Jan 28, 2008 (permalink)

  Hi Julie,
  
  Indeed you are right. This problem is logged in our database with high priority and we will do our best to fix it for the Q1 release.
  
  
  
  
  
  
  All the best,
  Georgi Tunev
  the Telerik team

  
  Instantly find answers to your questions at the new Telerik Support Center

• Alex

  Posted on Jul 19, 2010 (permalink)

  
  We're currently getting this error and wondering if this issue has been fixed.  We are using Telerik RadControls for ASP.NET Q2 2008 version.  Please let us know.  Thank you.
  
  
  Alex Tan
  

• John Willey

  Posted on Jul 19, 2010 (permalink)

  hey Alex -- I'm curious: did you remove the last entry in your custom dictionary?  Did it solve the problem?  If yes, what was the entry?

• Georgi Tunev Georgi Tunev

  Posted on Jul 21, 2010 (permalink)

  Hi guys,
  
  Adding words that look like hex code should not be possible in Q2 2008 and later versions - the error will be thrown once you try to add such word via "add custom". If however, you get this error every time you try to add a words as a custom one, please send us your custom dictionary so we can check it.
  
  Sincerely yours,
  Georgi Tunev
  the Telerik team

  
  Check out Telerik Trainer, the state of the art learning tool for Telerik products.

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