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Testing & ALM
How to Submit a Support Ticket for Kendo UI
If you find yourself faced with an issue relating to Kendo UI, we're here to help. In fact, did you know that we have an awesome support ticketing system? In this blog post, I'll show you how to use it. Our team prides itself on having a...
July 05, 2012
Isolating a problem in a sample project
“Please send us a sample project” If you have contacted Telerik’s support before, chances are that you have been asked to send us a sample project. In our daily routine, we try to avoid requesting such as much as possible, but there are cases in which we simply cannot move forward without a project that would allow us to reproduce a specific problem locally. We usually ask for isolated sample only after: we have failed to reproduce the reported problem by following your instructions we have failed to reproduce the reported problem by running the code provided we have failed to reproduce the reported...
September 29, 2010
Why doesn’t Telerik offer phone/IM support?
Telerik is well known for the high quality of its support organization and customers are overall quite happy from our responsiveness and helpfulness. Nonetheless, from time to time we’d get inquiries why we are not offering phone support, chat or GoToMeeting as part of our regular support services. After answering several inquiries over the last few months, I decided to blog about it and let everyone know why technical phone support is not offered (at least at present). I’d first like to make a distinction – there is a huge difference between general/pre-sales phone/IM support and technical IM/phone support. We do offer...
July 09, 2009
How do I do that with Telerik?
Everyone is different when it comes to where they go to get answers to their development questions. Many people use popular search engines like Google, while others prefer visit forums like Stack Overflow first. Where do YOU go when you need help? Telerik offers a plethora of options when it comes to finding an answer of how to accomplish a task. These resources allow you to not only answer questions, but also learn more about a product and become more proficient. I thought it might make a useful post to mention the options in case you missed one. Forums The...
May 12, 2009
Testing & ALM
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