Customer Ideas & Feedback Portal

Features for your customers

• Following more items

  For items you are just interested in, but have not submitted, voted for, or commented on, there is the option to “Follow this item” and it also goes to ”Your Items” section of the portal.

• Adding attachments

  Now your customers can add attachments when submitting items such as mock-ups, error screens. From the portal settings you can define the maximum number of attachments to a single item, define maximum size of a single attachment, and specify restricted file extensions.

• Voting

  Customers can vote for the items published on the portal and help you prioritize the features that will bring most value to them. The portal allows “Positive” as well as “Negative" voting, so you can better capture the bigger picture.

• Commenting

  In addition to voting customer can also leave comments on each item in the portal. This way they can create discussions or ask questions about certain items.

• Following items

  The Ideas & Feedback Portal provides a convenient way for customers to follow the items they have submitted, voted for or commented on. Those items are automatically organized in the “Items You follow” and "Your Items" sections of the portal.

• Submitting

  Through the Ideas & Feedback Portal your customer can easily submit input into the categories you have predefined for them like feature requests, problems, ideas or general feedback. This input is then piped into the dedicated TeamPulse project. From there you can easily turn the feedback into actionable project items like requirements or bugs.

• Private feedback

  If want to use one portal project to gather feedback from multiple users and you don’t want them to see each other’s feedback you can enable the private feedback feature. This way only your team and the author of the private item will be able to see it.