Customer Ideas & Feedback Portal
The TeamPulse Ideas & Feedback Portal is a web-based solution for managing customer ideas and feedback and comes as a TeamPulse extension. It helps you build the right features in the right priority and increase customer value.
Sold separately: see pricing >>
Features for your customers
Following more items
For items you are just interested in, but have not submitted, voted for, or commented on, there is the option to “Follow this item” and it also goes to ”Your Items” section of the portal.
Now your customers can add attachments when submitting items such as mock-ups, error screens. From the portal settings you can define the maximum number of attachments to a single item, define maximum size of a single attachment, and specify restricted file extensions.
Customers can vote for the items published on the portal and help you prioritize the features that will bring most value to them. The portal allows “Positive” as well as “Negative" voting, so you can better capture the bigger picture.
In addition to voting customer can also leave comments on each item in the portal. This way they can create discussions or ask questions about certain items.
The Ideas & Feedback Portal provides a convenient way for customers to follow the items they have submitted, voted for or commented on. Those items are automatically organized in the “Items You follow” and "Your Items" sections of the portal.
Through the Ideas & Feedback Portal your customer can easily submit input into the categories you have predefined for them like feature requests, problems, ideas or general feedback. This input is then piped into the dedicated TeamPulse project. From there you can easily turn the feedback into actionable project items like requirements or bugs.
If want to use one portal project to gather feedback from multiple users and you don’t want them to see each other’s feedback you can enable the private feedback feature. This way only your team and the author of the private item will be able to see it.
See how others styled their Ideas & Feedback Portals
Test Studio for iOS
Telerik Sample Portal
Features for Your Team
Changing the language
TeamPulse allows you to localize the Feedback Portal to a language of your choice. It is as easy as editing a text file!
See how to localize a portal
Customizing feedback Types
TeamPulse allows you to set custom types for the feedback items that will be published on the portal depending on your project’s specific needs. Classifying your feedback items into categories will help clients to be more precise when submitting a new request
Publishing multiple projects
TeamPulse allows you to create a separate portal site for each of your projects. This way you can gather feedback from different groups of stakeholders depending on the project they are involved in.
Turning feedback into worki tems
Once you have gathered all the feedback around an item you can quickly turn it into a requirements or bug with the TeamPulse Quick Linker.
Capturing customer feedback in TFS
The portal gives teams using Microsoft TFS a simple and cost-effective solution for capturing customer feedback in TeamPulse and then turning it in requirements or bugs that are synced with TFS.
See how to video
Working from your smartphone or tablet
The Ideas & Feedback Portal is based on HTML and is 100% mobile device friendly. This means that users can access and use the portal on the go from their iOS, Android or Windows mobile device.
See how the feedback portal looks on an iPad