Telerik offers the following support plans for:
- TeamPulse Standard Edition
- TeamPulse Community Edition
| Community | Trial | Standard |
| All issues addressed by senior support engineers | No | Yes | Yes |
| Issue escalation to product development teams | No | Yes | Yes |
| Priority involvement in Beta Programs | No | No | Yes |
| Access to Telerik forum | Yes | Yes | Yes |
| Guaranteed response time (Mon - Fri) | No | 72 h. | 48 h. |
| Unlimited Web-based requests using our online ticketing system | No | Yes | Yes |
| Validity | No | 30 days | 1 year |
Access to all service packs for the product version
| Yes | Yes | Yes |
| All major versions and service packs for your product for a period of one year | No | No | Yes |
Community Support Package
Included in all Community Edition licenses.
Trial Support Package
Included in all Trial Licenses.
Standard Support Package
Included in all Standard Edition Licenses.
NOTE: Only one user per license will be allowed to access our support system.