TeamPulse

TeamPulse Special Pricing (Expand All) (Collapse All)

• Do you offer discounts to educational, government and non-profit organizations?

  Yes, we offer discounts to established educational, government, non-profit and charity entities. Our standard discount is 10%. These special discounts cannot be combined with any other type of discount.

  To qualify for the discount, you need to send us a document clearly indicating that you are a member of the respective institution. An official e-mail from your official account which bears your signature is sufficient in most cases.

  For more information on how to qualify for a discount, please contact sales@telerik.com.

TeamPulse Ordering (Expand All) (Collapse All)

• How can I place an order online?

  The fastest and easiest way to obtain a Telerik product license is through our online store: www.telerik.com/purchase.aspx

  1. After you select a license you will be asked to review and agree to the License Agreement.
  2. On the following screen you will be prompted to enter your billing information and the end-user (the person who will own and manage the license) information.
  3. Finally you will be prompted to enter your payment details.
  4. Within a couple of minutes after placing the order you will receive an automatic purchase confirmation letter.

  Should you need any assistance with the order placement, please do not hesitate to contact sales@telerik.com.

• What is VAT ID and where do I enter it?

  Private customers from EU member states must pay VAT on purchases of electronically-delivered products. If your company resides in the European Union and has a valid VAT-ID, please enter this information in the VAT ID field of the online order form. If you do not enter a VAT ID, you will be recognized as a private customer and the VAT rate for your country will be added to the basic price of the software. Corporate and/or private customers from USA and other non-EU countries are NOT affected by this regulation.

• How can I order a license for someone else?

  Upon making the purchase through our e-store you will find a special 'License Holder Details' section where you will be able to fill out the end-user details (email and name). The license will be automatically activated under the License Holder's account and he/she will receive an email with download instructions whereas the electronic invoice will be sent to the email entered under "Billing Information."

  If you need any assistance placing the order, please contact sales@telerik.com.

• Do you work with resellers?

  TeamPulse can be purchased only through Telerik directly or through our partner Imaginet.

Test Studio Payments (Expand All) (Collapse All)

• What payment methods do you accept?

  As payment methods we accept credit cards, wire transfers and checks.
  
  To pay with wire transfer or check, please send us the following information, so that we can generate a Proforma invoice for you:
  · Your billing address
  · Your shipping address
  · The license holder e-mail address
  · The license(s) you would like to purchase
  · The quantity
  · If you would like the subscription included
  · Your VAT ID (if applicable)
  
  When you send the payment, please include the Proforma invoice number with the wire details.
  
  In case you prefer to send a purchase order, please follow the instructions here.

• What types of credit cards do you accept?

  We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your CC is not mentioned in the list above, you can also pay via bank transfer or check. In that case you will need to send us a Purchase Order.

• Do you accept purchase orders?

  Yes, we do. For more information, please visit our “Purchase orders” page.

• How do I receive the invoice for my purchase?

  Once your order is finalized, you will receive an email receipt for the payment.

  In case you need an official PDF invoice, you can request one by posting us a ticket through your Telerik account (the account under which the purchase has been made). When you login you need to go to: "Your Account" >> "View Order History", and from there you will be able to request an invoice for any of your orders.

  If you need any assistance with requesting your invoice, please send an e-mail to sales@telerik.com.

• We want to make a wire transfer. What currencies do you accept?

  We accept wire transfers only in US dollars. Bank account information will be included in your invoice. Please review the Purchase Orders page for more information on how to raise a PO.

• Do you accept checks?

  Telerik accepts checks issued in US dollars. Please, make your checks payable to:

  Telerik Inc.
  201 Jones Rd
  Waltham, MA 02451
  United States

  Please contact sales@telerik.com for a Proforma invoice prior to issuing the check.

  We will create a customer account and will enable your license(s) immediately after we clear the check.

• Do you offer refunds?

  We are very proud that only a few customers have requested a refund because we provide a quality pre-sales experience:
  
  • Our trials are fully functional
  • Our evaluation licenses include thirty days of free trial support, so you can contact our technical support team
  • Our products are well-documented and they are supplemented with a vibrant, active on-line community
  
  Returns are honored by special request only and cannot be guaranteed.  Generally, we make refunds only in case a credit card was stolen and used to purchase a Telerik product license.
  
  There are no refunds on subscription renewals. For refunds on initial license purchases, please e-mail us at sales@telerik.com with the reason(s) why you are requesting a refund, and a member of our team shall respond promptly to your inquiry.

TeamPulse Product Delivery (Expand All) (Collapse All)

• How is the software delivered?

  The software is delivered electronically only. There is no physical shipment.

  Should you need any assistance with downloading the software, please do not hesitate to contact sales@telerik.com.

• How do I obtain my credentials for my customer account and download the software?

  After placing an order you should receive 2 e-mails: one with payment information and another one with software download instructions.
  
  In case you do not have an active account with Telerik, you will also receive an email with an activation link, through which you will be able to set your password.
  
  The e-mail with software download instructions will be sent to the License Holder's email account specified in the order form. It will contain the license holder's login credentials and download instructions. This e-mail should arrive within 15 minutes after you placed the order.
  
  You will be able to download the software from Your Account. You will only need to follow the instructions in the order confirmation e-mail sent to the end-user.

  If you need any assistance, please contact our sales team at sales@telerik.com and tell us about your problem. We will help you out immediately.

• How quickly is the software delivered?

  The software is delivered electronically and delivery time is immediate. If you have placed the order online, you will receive the order confirmation e-mail with software download instructions within minutes. You will be able to download the purchased software from Your Account.
  
  If you have sent us a Purchase Order, please allow 24 hours for processing.

TeamPulse Licensing (Expand All) (Collapse All)

• How do you license Team Pulse Standard Edition?

  The Team Pulse licensing model is user-based and the cost of the license depends on the number of users who will be working with it. The license comes with a 1 year of subscription and standard support . If you need to add additional users to an existing license, please contact us at sales@telerik.com.
  
  The number of projects included in one Team Pulse Standard Edition License is unlimited and there’s no restriction on the number of developers who can work with the license. Please note, however, that only 1 user per license will be allowed to access our support system if a support package is included. 

• How do you license Team Pulse Community Edition?

  The Team Pulse Community Edition License is free and can be used by up to five users and on one project.

• How do you license Team Pulse Standard Edition Trial?

  The Team Pulse Standard Edition Trial License is free and can be used for unlimited users and projects.

• Do I need a license key to install Team Pulse Standard and Community Editions?

  The installation of Team Pulse Community Edition does not require a license key.
  
  Team Pulse Standard Edition and Team Pulse Standard Edition trial require a license key activation.
  
  For Team Pulse Standard Edition your license key will be generated upon purchase. To activate your license key you will need to provide your Telerik login credentials upon starting the product on your machine.
  
  For Team Pulse Standard Edition trial your license key will be generated upon download . To activate your license key you will need to provide your Telerik login credentials upon starting the product on your machine.
  
  Please follow the installation instructions provided in your purchase notification e-mail to successfully activate your license. 

• Can I move my license from one computer to another?

  Yes, you can. In order to move the license to another computer, the license must first be deactivated by uninstalling. If an internet connection is not available, you need to contact sales@telerik.com to deactivate your license. Only then can you activate the license on another computer.

• Am I entitled to free version updates as part of my Team Pulse Standard Edition license?

  Yes, our Team Pulse Standard Edition license comes with subscription which entitles you to free version updates for 1 year from the purchase date.

• Is support included with the Team Pulse licenses?

  All Team Pulse Standard Edition licenses include Standard Support Package which guarantees that all your support inquiries will be answered within 48 business hours (Mon-Fri).

• How long will my support package for Team Pulse be valid?

  The support package for Team Pulse Standard Edition expires in 1 year from purchase. To receive another year of standard support, you need to renew your subscription. Note that the subscription renewal will also entitle you to another 12 months of free version updates.  If you decide not to renew your subscription, you will still be able to use the forum and KB articles, but you will not be able to take advantage of the online ticketing system.

• How do I renew my subscription?

  Shortly before your subscription expires, in a year after your purchase, we will send you an invitation to renew. We send 4 renewal reminder e-mails (2 months, 1 month, 2 weeks and 1 week prior to expiration). The subscription renewal will cost 30% of the original price of the license which is equal to $75.
  
  In order to renew, please log into Your Account and go to 'Renewals and Upgrades'.

• Can I use the Team Pulse Standard Edition license after my subscription expires?

  Absolutely! Our Team Pulse Standard Edition license does not expire and you can use the version you hold indefinitely. However, if you decide not to renew your subscription you will stop receiving free version updates and support.

• Do I get source code with the Team Pulse product licenses?

  No, source code is not offered with our Team Pulse Standard and Community Edition licenses.

• Do you offer a free trial?

  Yes, we offer trial versions for Team Pulse great for evaluation purposes. The trial will expire in 60 days after the download.
  
  During this period you will also get free technical support for any questions you might have. You can submit a support ticket through your Telerik account when you go to: Your Account -> Get Support.
  
  

• How does your licensing handle redistribution rights?

  Redistribution rights are not included with Team Pulse Standard and Community licenses.