Collect Feedback, Ideas & Feature Requests
Through the Feedback Portal your customer can easily submit input into the categories you've predefined for them - feature requests, problems, ideas or feedback. The input is then piped into the dedicated TeamPulse project. From there you can easily turn the feedback into actionable project items like requirements or bugs.
Voting and Commenting
Customers can vote for the items published on the portal and help you prioritize the features that will bring most value to them. The portal allows “Positive” as well as “Negative" voting, so you can better capture the bigger picture. In addition to voting customer can also leave comments on each item in the portal. This way they can create discussions or ask questions about certain items.
Now your customers can add attachments such as mock-ups, error screens, when submitting or commenting items. From the portal settings you can define the maximum number of attachments to a single item, define maximum size of a single attachment, and specify restricted file extensions.
Following Item Progress
You can easily keep an eye on the progress of items you are interested in. If you have submitted, voted for or commented on an item, it gets automatically added in the "Your Items" sections of the portal.
Interested in items submitted by others? You can “follow” such items, so they appear in the "Items You Follow" section. Once an item appears in any of the two sections, you will also receive email notifications when a change is made to it.
Collaborating with Customers
Your team can easily publish items on new features or ideas you want to collect feedback on. In that way the Feedback Portal allows you to continuously collaborate with your clients. Your team can directly engage portal users who have submitted comments by responding and thus creating conversations around items.
If want to use one portal project to gather feedback from multiple users and you don’t want them to see each other’s feedback you can enable the private feedback feature. This way only your team and the author of the private item will be able to see it.
Working with Your Smartphone or Tablet
The Ideas & Feedback Portal is based on HTML and is 100% mobile device friendly. This means that users can access and use the portal on the go from their iOS, Android or Windows mobile device.
Check out the portal on an iPad.
See how we at Telerik use the Ideas & Feedback Portal
RadControls for Windows8
Toke Boisen says: Team Leader & Software Engineer,
"We are using TeamPulse to manage multiple software projects and maintenance. The portal is primary used as an external ideas and feedback portal. It reflects the internal project structure, so customers are able to comment, give feedback and request features for each of the individual projects."