Home / Announcements / Forums / TFS Work Item Manager and Project Dashboard: TFS Work Item Manager > Workitems entered in WIM are not populated within TFS

• Vivid Group

  Posted on Jun 7, 2011 (permalink)

  HI,
  
  I've just started using WIM and have added some backlog and child task items.  Some iterations and sprints have already been setup by another user and are visible to all other users using WIM on their local machine and are visible within TFS, however whenever I add backlog and child task items they are not visible to anyone else or in TFS?  Could this be a permission issue somewhere?  Can you please help point me in the direction I should begin my investigation.
  
  Thanks in advance
  Mark

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• Joel Joel

  Posted on Jun 9, 2011 (permalink)

  Hello Mark,
  
  This does sound very much like a permissions issue.  WIM is built directly on top of TFS and uses the TFS API so if you were able to create a work item using WIM, the only place it could be is in TFS.  Work item permissions in TFS can be controlled at the Area level so it is possible that the Area you assigned to these work items has some custom permissions set on them.  Have you tried using Visual Studio to create work items instead of using WIM?  If so, does the problem still happen when using Visual Studio?
  
  You may also consider checking out the TFS forums as you may find other users there with a similar problem.  Here's the URL: http://social.msdn.microsoft.com/Forums/en-US/category/vsts
  
  Regards,
  Joel
  the Telerik team

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• Vivid Group

  Posted on Jun 12, 2011 (permalink)

  Hello Joel,
  
  We have some more feedback for you on this issue;
  

  1. We added all users for this project to the TFS Project Administrators group in order to make sure we all had the right permissions. We also added full control to the Areas and Iterations area in TFS for these users. However, we (other users) still cannot see Marks Work Items in either TFS or WIM.
  2. When Mark accesses TFS through Visual Studio, he also cannot see the Work Items he has created in WIM appear in TFS. This lead me to believe that perhaps the work items mark is adding is actually for a different project - but this is not the case as in WIM the project is correct along with the Areas and Iterations that map back to TFS. We just don't see and product backlog items or tasks.
     Where could they be? Has a similar issue been encountered before by the WIM Team?
  3. I can confirm that the project settings in WIM are set to "Use Server Settings".

  We are using the Visual Studio Scrum 1.0 process template for this particular project.
  
  Any advice appreciated,
  Matt

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• Vivid Group

  Posted on Jun 12, 2011 (permalink)

  Update;
  
  Within WIM, I went to the iteration Schedule and pressed on "Sync from TFS". I then saved this screen (nothing changed in the Iteration Schedule) and in doing so all the tasks and Product Backlog items became visible for this project. So that fixed that issue! (any explanation on it appreciated)
  
  But the issue of Work items not appearing in TFS still appears unresolved. One thing I have noticed is in TFS the sprints do not have the start date and end date like within WIM?

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• Pieter

  Posted on Jun 15, 2011 (permalink)

  Hi Joel,
  
  Could this not be caused by Check-in Policies, causing the changes not to be checked in?
  
  Regards
  Pieter

  Reply

• Joel Joel

  Posted on Jun 15, 2011 (permalink)

  Hello,
  
  I'm not sure why clicking "Sync from TFS" caused you to be able to see the Product Backlog Items and Tasks in WIM.  This button is somewhat poorly named because it doesn't accurately describe what it does.  Clicking this button simply causes the iterations in your iteration schedule to become in sync with the current iteration structure in TFS.  Clicking "Sync from TFS" is required if you ever add, delete, or move an iteration.
  
  I'm still confused at to why you are seeing different work items in WIM and in TFS.  WIM uses the same object model and permissions as Team Explorer in Visual Studio (it actually references the Team Explorer assemblies).  Can you attach some screenshots or a video illustrating your issue?  It seems that there is something I'm missing.  Also, can you explain to me which screens in WIM you are using to view your work items?  I would also be interested in the results of the following test:
  
  1) Open your project in WIM
  2) In the Queries pane, pick a query that you expect to return some work items and run it.  Ensure that the expected work items are returned.
  3) Open the same project using Team Explorer in Visual Studio.
  4) Run the same query from step 2.  Ensure the same work items are returned that you saw in WIM.
  5) Repeat steps 1-4 using a different user.  Ensure this user gets the same results.
  
  Re: iteration schedule and Sprint work items
  Since most process templates don't have a Sprint work item type, we came up with the iteration schedule as an alternative way of giving dates to iterations. We did this at a time when only the EMC Scrum 2008 template had a Sprint work item type. Currenlty the iteration schedule does not work together with the Sprint work item type so unfortunately, if your process template does have a Sprint work item type you will have to maintain your iteration dates in two places.
  
  Pieter, while we do use source control to save things like the iteration schedule, we ignore any check-in policies when checking in so I don't think the problem is here.  Also, work items don't need to be checked-in.
  
  Regards,
  Joel
  the Telerik team

  Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items

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